The page cannot be displayed (Internal Server Error)

This document is designed to help troubleshoot errors with the RDP Mobile Suite.

A duplicate MIME type can cause this error when you try to load a RDP mobile app or you try to run the IRMCMS. Open the IIS Manager and double click on MIME Types icon. If there is a duplicate entry then the following duplicate error message will display.  

To Fix

  1. Rename C:\inetpub\wwwroot\web.config file to webHide.config
  2. Open up the IIS Manager and select the website
  3. Open up the MIME Types by double clicking icon
  4. Remove the following two .json & .appcache MIME types if they exist.
  5. Rename webHide.config back to web.config.
  6. Confirm everything works by opening up the MIME types again (step 3)

Another option is to edit the web.config and make sure there is a remove command for each type that is added. Example

              <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer>
                <staticContent> <remove fileExtension=".appcache" /> <remove
                fileExtension=".json" /> <remove fileExtension=".xml" /> <mimeMap
                fileExtension=".appcache" mimeType="text/cache-manifest" /> <mimeMap
                fileExtension=".json" mimeType="application/json" /> <mimeMap fileExtension=".xml"
                mimeType="text/xml" /> </staticContent> </system.webServer>
                </configuration>