Changing Credit Card Processors or Merchant File
RDP customers have relationships with more than a dozen
credit card processors, each with unique interface
specifications. To seamlessly integrate with a variety of credit card
processors, RDP uses a "middleware"™ product, Protobase, developed
by Elavon (formerly Southern DataComm - SDC).
Elavon creates a
unique merchant data file for each RDP customer, which contains your processor
name and other critical information. Various situations can require
a new Elavon file, including changing processors, bank mandated changes, or
policy changes by credit card companies. The process of changing the credit
card file can be time consuming and labor intensive. For more detailed
information on credit card processing, see Credit
Card Interface Overview.
Note: After ordering a new system with the RDP credit card interface
or requesting a change in credit card processors for an existing system, it
will be 15-20 business days for Elavon to process this order. This timeframe
is required in order for Elavon to build the new interface parameter file,
perform testing, and to complete quality assurance of the new file. Please place
your order with this timeframe in mind.
RDP and Elavon are fully PCI certified - see RDPWin
Version 3 and PCI Compliance.
- Before signing a new processor
contract, please consider re-negotiating with your current processor, as
there is a minimum $1,100 fee to fee to change processors, and it will
take a minimum of 4 weeks. Expedited change fees are a minimum $500 charge
for less than a 4 week turnaround.
- It is important to
compare various credit card processors. RDP has a preferred credit card
processing partner, SaleSynergy. Contact Camille Fowler
at 970-926-2660 or firstname.lastname@example.org.
- Once a processor is selected,
contact RDP Sales to purchase the Credit Card Processor Change
Service. The fee starts at $1,100 and increases based on the number
of merchant numbers. The entire process can take a minimum of 4
weeks. Expedited change fees are a minimum $500 charge for less than a
4-week turnaround. Please do not have your credit card
processor or bank representative call RDP until after purchasing the
change service from RDP.
- After purchase, please print
and complete the
Activation Form and license agreement with the new processor's
information. Fax the form to RDP at 970-845-0150. Adobe Reader is required to print this
form. See www.adobe.com to
download this free software. If the
activation forms are not completed accurately, the process may be
- RDP forwards the completed
activation form to Elavon to begin the process of building the new merchant
- A dedicated Windows XP, Vista or Windows 7 PC with at
least 1 Gig of RAM is required and acts as the gateway between RDP and Protobase.
- Properties currently using a
modem with a dial-up phone line to process credit cards should consider
converting to Internet-based, high-speed credit card processing. A
transaction that takes 30 seconds on a modem can be completed in less than
six (6) seconds with high-speed access. See High-speed
Internet Credit Card Processing.
- Once RDP receives the new
merchant file from Protobase, your RDP account
manager schedules an RDP Support Technician to activate the change.
- The entire process from order
to installation normally takes 4 - 8 weeks.
If you have any questions, please call Rita at 970-845-1143.