RDPWin

How To - Reservations - Gift Certificates

 

Tracking Gift Certificates

 

Create Gift Certificate Reservations

Pre-assigned Reservations Only:

  1. F5 New Res.
  2. Enter the Arrival Date as the expiration date on the gift certificate for 1 night.
  3. Select the room number GIFT.
  4. Use the rate plan N/R1. This rate will have a $0.00 room rate.
  5. Click the Make Reservation button.
  6. In the Name field, enter the gift certificate number followed by GIFT. The name will read GIFT/123456.
  7. Enter any applicable comments or notes on the corresponding tabs.
  8. Save & Close.
  9. Click Deposit/Payment from the Options list and enter the payment for the value of the gift certificate purchased using the appropriate payment method.

Note: If more than one gift certificate is purchased with the same expiration date, change the arrival date on one of the reservations. The system will not allow overbooking of the GIFT room using the same arrival and departure dates.

 

Inventory Reservations Allowed:

  1. F5 New Res.
  2. Enter the Arrival Date as the expiration date on the gift certificate for 1 night.
  3. Select room type N/RGFT.
  4. Use the rate plan N/R1. This rate will have a $0.00 room rate.
  5. Click the Make Reservation button.
  6. In the Name field, enter the gift certificate number followed by GIFT. The name will read GIFT/123456.
  7. Enter any applicable comments or notes on the corresponding tabs.
  8. Save & Close.
  9. Click Deposit/Payment from the Options list and enter the payment for the value of the gift certificate purchased using the appropriate payment method.

Redeem Gift Certificates

  1. F3 Find Res. Enter the gift certificate number in the Guest Name or Reservation Number field.
  2. Double click the reservation to change.
  3. Change the name on the reservation to the guest redeeming the gift certificate. Add any other pertinent contact information such as address, credit card, comments, etc.
  4. Click the Date & People button and change the arrival and departure to the dates the guest will be staying.
  5. Click the Rooms button and change the room from GIFT to the room or room type the guest is requesting.
  6. Click the Rates button and select the appropriate rate for the dates the guest will be arriving.
  7. Save.

Click these links for Frequently Asked Questions or Troubleshooting assistance.

Last Updated 12/29/2010


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