|Vacation Protection||Security Deposit Protection|
|What is Vacation Protection?||What is Security Deposit Protection?|
|IRM.Net & Vacation Protection||IRM.Net & Security Deposit Protection|
|Make a New Res with Vacation Protection||Make a New Res with Security Deposit Protection|
|Add Vacation Protection to Existing Reservation||Add Security Deposit Protection to Existing Reservation|
|Cancel Vacation Protection, But Not the Res||Cancel Security Deposit Protection, But Not the Res|
|Cancel Res with Vacation Protection||Cancel Res with Security Deposit Protection|
|Reports and Communicating with AIG Travel Guard|
RDP has partnered with AIG Travel
Guard to provide Travel Services. Travel Services consists of Vacation Protection (VP) and Security Deposit Protection (SDP). Access to
AIG Travel Guard services has been integrated into RDPWin by providing links and buttons on the reservation screens. When travel services provided by
AIG Travel Guard are added, changed, or cancelled on a reservation, the system sends contract information over the internet to
AIG Travel Guard.
Module S8 must be registered for any property on RDPWin Version 2.xxx or higher to use any of the travel services features. There is NO COST for the module, but registration is required. All Travel Services buttons are visible regardless of registration and configuration. When a TS button is clicked without registering the module, a message is displayed. Clicking a TS button without configuring first directs users to System/Configuration/Travel Services.
Vacation Protection (VP) is an optional way for the guest to protect the vacation. Coverage includes unfortunate occurrences that threaten to interfere with even the best-laid plans. By purchasing the vacation insurance plan, guests insure against cancellation penalties, medical expenses, travel and/or baggage delays, emergency medical transportation, and 24-hour worldwide emergency assistance through AIG Travel Assist. There are two types of Vacation Protection offered, All Seasons Travel Plan and Lodging Protection. Properties must determine which type of protection will be provided, but cannot offer both.
Note***: Additional VP coverage such as flight, lost luggage, etc., is best handled by a separate policy than the VP offered through RDPWin and should be purchased separately by contacting AIG Travel Guard directly.
All Season Travel Plan is 7% of the total charge of reservation, not including Security Deposit Protection or Security Deposit. For more details, see AIG Travel Guard's Description of All Season Travel Plan Coverage.
All Seasons Travel Plan Protection can be added before the reservation is paid in full or 30 days prior to the arrival date. The agreement number is updated when the total charge, dates, room number, room type, or guest name(s) change. Cancellation of the policy can be within and up to 10 days from purchase. When a reservation is made within 10 days of arrival, cancellation can be up until the day prior to arrival.
Lodging Protection is a $15.00 flat fee charged to the reservation. This type of protection is designed for hotels. For details see, AIG Travel Guard's Description of Lodging Protection Coverage.
Lodging Protection can be added at the time the reservation is made or up until the day before arrival. Cancellation of the policy can be within and up to 10 days from purchase. When a reservation is made within 10 days of arrival, cancellation can be up until the day prior to arrival.
Security Deposit Protection (SDP) is an optional way to protect the room
from damages. The guest must either: (1) pay a security deposit and
receive a refund of any moneys not used to pay for damages once checked out
and the room inspected; or (2) purchase the new Security Deposit Protection
offered by AIG Travel
Guard. The SDP is a fraction of the actual security deposit amount.
Each guest can choose to pay this lesser amount knowing the money will never
be refunded. This revenue belongs to the property with a fee going to
AIG Travel Guard as per contract.
There are two different options for Security Deposit Protection, Standard and Premium. Standard Security Deposit Protection is offered at a flat fee of $45.00 per reservation, while Premium is $69.00 per reservation. Properties must determine which type of protection will be provided, but cannot offer both.
In order to use VP and SDP in RDPWin products, contact RDP Sales at (970)
845-1140, and then sign up with AIG Travel
The interface integrates tightly with RDPWin. The charges for VP and SDP are on the guest folio and payment for these services are collected by the property. AIG Travel Guard will then bill the property. Communication with AIG Travel Guard is done over the Internet through web services with AIG Travel Guard. The actual communication is done with RDPWin Monitor, which is a "service" running on the data server.
Vacation Protection is available for reservations made using the IRM.Net. Travel Services options, which include the Vacation Protection, are enabled in the IRM.Net Configuration --> Deposits tab only if:
A credit card deposit is required in order to add travel services to an IRM.Net reservation. Travel services purchases will be added to the deposit amount as calculated in the Calculate Deposit section.
When Vacation Protection is turned on for IRM.Net reservations, guests have the option to check the Vacation Protection. The total is recalculated automatically to reflect the addition of the Vacation Protection.
Note: the IRM.Net refers to Vacation Protection as Vacation Insurance, which includes a link to a popup window that outlines the policy in detail.
Security Deposit Protection is available for reservations made using the IRM.Net. Travel Services options, which include the Security Deposit Protection, are enabled in the IRM.Net Configuration --> Deposits tab only if:
When Security Deposit Protection is turned on for IRM.Net reservations, guests have the option to uncheck Security Deposit Protection and pay the standard security deposit (if configured for the IRM.Net. See "Reservations - Travel Services"). The total is recalculated automatically to reflect the removal of Security Deposit Protection.
Note: the IRM.Net refers to Security Deposit Protection as Damage Insurance, which includes a link to a popup window that outlines the policy in detail.
RDPWin Monitor is required to be installed and configured on the data server. When VP or SDP is added, changed, or cancelled from a reservation; RDPWin Monitor contacts AIG Travel Guard in the background to publish the reservation information and get the agreement numbers for VP or SDP. Configuration is also necessary by AIG Travel Guard. Travel Services cannot be completed until both RDPWin Monitor and AIG Travel Guard configuration are complete.
When the Deposit/Payment screen appears after adding SDP and VP, the
system defaults to the minimum amount required to pay for the two
services. The system does not require a
payment at this point, but it is highly recommended that the payment is
made immediately or very soon thereafter. Travel Services purchases will not be completed until payment has been received. The deposit amount is
automatically calculated based on the Vacation Protection amount and the
Security Deposit Protection amount, plus any other configured deposits
The transaction code for SDP is B107 and for VP is B1SV. These codes are on the B1 ledger with the payments. This was done to lower the advanced deposit liability, since these services must be paid for by the guest immediately. These
codes cannot be changed or deleted with the normal post charges
function. The only way to alter these is to use the Reservation Change screen and restrictions will apply.
Vacation Protection and Security Deposit Protection are offered to non owner/guest of owner reservations only. Security deposit protection covers property already owned by the owner; hence there is no need for coverage. Vacation protection covers the total room charges and O/G reservations are not charged for the room. Vacation Protection and Security Deposit Protection are available on the New Reservation screen when:
Making changes to the reservation's dates, number of nights, room, or rate after vacation protection has been purchased,does NOT updated VP. Contact AIG Travel Guard to make changes to the policy.
Transactions Security Deposit Protection (SDP) and Vacation Protection
(VP) cannot be posted through Post Charges. SDP and VP must be added
to existing reservations using the Change Reservation screen in order to
properly notify AIG Travel Guard and
validate the policies.
VP and SDP are available on the Change Reservation screen when:
Security Deposit Protection (SCP) is non-refundable. Once RDPWin Monitor sends the SDP purchase information to AIG Travel Guard, the transaction is final.
Note: Reservations can be cancelled, but any fees paid for
Security Deposit Protection (SDP) can NEVER be refunded. Fees
for SDP are non-refundable as soon as the reservation is made and the
transaction is filed.
Cancel a reservation with SDP on file.
Cancel vacation protection (VP) on any reservation without cancelling the
Note: VP can only be cancelled within 10 days of original VP purchase and at least one day prior to arrival. Other restrictions may apply. Contact AIG Travel Guard for exact details.
Note: Reservations can be cancelled, and any fees paid for
Vacation Protection (VP) can be refunded when the cancellation is made
within 10 days of original VP purchase. When VP is purchased, the
guest has 10 days to cancel the coverage and receive a refund.
Cancel a reservation with VP on file.
Last Updated 12/26/2012
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