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Reservations - Add Room - Add Companion Reservation

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Overview

A Companion Reservation is an additional reservation used to quickly assign a non-rental (N/R) room type to an existing reservation. This feature is designed to reserve spaces other than rooms, such as parking spaces, boat slips, storage spaces, golf carts, or anything else that must have availability accurately tracked.

All charges for the companion reservation will be charged to the primary reservation. It is automatically checked-in and out with the primary reservation. Two different companion reservations can be configured. A companion reservation can be added from the Continue With screen once a reservation is completed or from the Add Room option.

Configure Companion Reservation

The companion reservation feature is enabled from the New Res tab of the Reservation Configuration. To enable and configuration companion reservations:

  1. Go to the Reservations main menu --> Configuration --> New Res tab.
  2. Check the box Use Companion (N/R) Res (427-08).
  3. If changing the label for Companion Res to something else, enter the new label in the Alternate Label field. For example, if using the feature for parking spaces, boat slips, storage units, enter the appropriate name in the field.
  4. In the First N/R Room Type field, select the non-rental room for companion reservation. If the room types doesn't exist, See "Masters - Rooms - Room Type Configuration".
  5. If charging a fee for the companion reservation, select the daily charge from the Daily Charge field. Note: the daily charge will appear on the primary reservation's folio only, not the companion reservation. For more information about configuring daily charges, See "Daily Charges"
  6. If using a second companion reservation, select the room type from the 2nd N/R Room Type field.
  7. If charging a fee for the second companion reservation, select the daily charge. See "Daily Charges"
  8. Save & Close.

New Reservation
A companion reservation can be added to a new reservation immediately after the reservation has been saved by clicking the Companion or the alternative label button from the Continue With screen.
Once the Companion button is clicked from the Continue With screen, the Available Rooms screen appears and a N/R room must be selected for the companion reservation. Select the room and the companion reservation automatically created. It will appear on the arrivals, in-house, and departures screen with the primary reservation. If daily charges are configured for the companion reservation, the charges will appear on the primary reservation, not the companion.
Existing Reservation
A companion reservation can be added to an existing reservation by selecting the Add Companion Res from the Add Rooms submenu under the Reservation Options.
Once the Add Companion Res option is selected, the Available Rooms screen appears and a N/R room must be selected for the companion reservation. Select the room and the companion reservation automatically created. It will appear on the arrivals, in-house, and departures screen with the primary reservation. If daily charges are configured for the companion reservation, the charges will appear on the primary reservation, not the companion.
Check-In/Check-Out
Using the Check-in and Check-out functions are only allowed on the primary reservation. The companion reservation with automatically be checked-in or checked-out with the primary reservation.
Cancel/UnCancel
Canceling the companion reservation does automatically occur when the primary reservation is cancelled. This must be done separately for each reservation. This allows the companion reservation to be cancelled without affecting the primary reservation.
Miscellaneous Tab
The Miscellaneous tab of the reservation shows the Companion Res# field, which links the primary and companion reservation together.

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Last Updated 04/03/2013

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