- System Administrators should review the
IRM.Net installation notes (2003
Server or 2008
- Confirm these three switches for IRM.Net on the Owners tab are set
correctly for the customer: Use IRM.Net for Owner screens, Allow "OLD"
owners access to IRM.Net screens, and Allow owner payments.
- In RDPWin, set owner
Statement Report. Navigate to the Owners | Configuration page in
RDPWin and make sure the default statement report has the UNC in it and
NOT the drive letter. The statement does not print when the drive letter
is in the name of the default report.
- On the Misc tab, the two e-mail confirmation switches should be set
to determine whether or not confirmations should be sent through RDPWin
Monitor. If so, confirm the RDPWin Monitor is configured correctly to
send owner and "guest of owner" confirmations from the IRM. If not
(which is the default setting), go to the Confirmations tab and
configure the confirmations to be sent. There are two tabs within
the Confirmations tab that require attention. It is very important that
the name of the report and any attachments have the UNC and not the
drive letter. New Crystal reports may be required for the confirmations.
- Using the IRM.Net | Configuration | Confirmation tab in RDPWin,
enter all the necessary information in order to e-mail, preview, and
print confirmations in IRM.Net. The customer can have a separate confirmation for IRM reservations versus RDPWin reservations,
and separate confirmations for owners versus "guest of owners".
confirmation report is not specified, Reports10\Confirmations\NewRes.rpt
- Review and confirm all other RDPWin IRM.Net configuration settings.
- The Number of
months in the future to display paying guest reservations switch is
different than the old IRM. In IRM.Net, a setting of "0" means NO future
paying guest reservations will display. In the old IRM, a setting
of "0" meant ALL future paying guest reservations would display. Confirm
this switch is set accordingly.
- Copy the files from inetpub\wwwroot\IRM\UserText\BlockReasons to
- Add any newsletters or documents the property wants to allow owners
to view into the inetpub\wwwroot\IRMNet\UserText\OwnerNewsletters
Click these links for Frequently Asked Questions or Troubleshooting assistance.
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