Uninstalling Pervasive from the Data Server, IRM, or client workstation

Modified 2/12/2007 - Article ID#: K000053

When troubleshooting connectivity problems it may be necessary to uninstall and re-install Pervasive using the procedure below:

Upgrade to Current Pervasive Version

When troubleshooting any problem with the Pervasive Database, the first step is always to verify the version of the Pervasive Engine that is installed on the Data Server and the version of the Pervasive Client on the problem workstation.   If either the engine or client are not current they must be updated.  See "How to determine the Pervasive Version".

Upgrade Steps for Pervasive Version 11

Upgrading to Pervasive version 11 can be done without calling RDP support.  All users must exit RDP during the upgrade, including the IRM and all interface workstations.  Schedule this installation at a time when the system can be down for approximately 4 - 8 hours AND when RDP support is open.  RDP 24-hour support is not available for Pervasive Updates.

1. Hardware Requirements:  Workstations must be Windows 7 or higher with at least one (2) gigabytes of RAM, and the data server must be Windows 2008 or 2012 with at least eight gigabytes.
   
2. To install Pervasive P.SQL for Windows, you must have full administrator-level rights on the machine where it will be installed.  This includes the Server and all workstations (Pervasive Client installations).

Pervasive Server Installation

1. Uninstall prior Pervasive version.  Customers should never install an update over a prior version.  Follow all steps listed in Uninstall Pervasive which uses images from 9.52 as a reference.  Steps to uninstall should be the same regardless of version.  Be sure to reboot when the steps indicate to insure the old version is removed correctly.
   
   
2. Create a Pervasive folder in the RDPNT/RDP directory.  For example, with the F:/RDPNT/RDP folder selected, click File from the main menu and select New/Folder.  Enter Pervasive as the new folder name.
   
3. Copy the entire Contents from the PSQL installation disk into the new F:/RDPNT/RDP/Pervasive folder.  For example, select D:/ (disk drive) from My Computer, select all files, right-click and select Copy:
   
   Select the F:/RDPNT/RDP/Pervasive folder, right-click and Paste the PSQL disk contents into the newly created Pervasive folder.
   
   
4. From the Start menu, select Run, enter "notepad", and click OK to open a new Notepad document.  Enter the License Key for your Pervasive installation disk (located on the outside of the CD package). 
   
5. Click File then Save As, and navigate to the RDPNT/RDP/Pervasive folder and save the document as PervasiveLicenseKey.txt.
   
6. Follow all steps listed in Install Pervasive Server Version 10 or 11.  Be sure to reboot when the steps indicate to insure the old version is removed correctly.
   
   
7. Create ODBC connection for RDP.  Pervasive's website offers the following link for Error 1918. Error Installing ODBC driver.
   
   
8. Navigate to the following location on your RDP Data server C:\Documents and Settings\All Users\Application Data\Pervasive Software\PSQL\samples.  Select the Samples.btr file and copy into your newly created RDPNT\RDP\Pervasive folder.  Do not copy the Samples.btr file from the disk.
   
   
   
9. Test connections.

Pervasive Client Installation (on all workstations and IRM Server)

1. You cannot install the client remotely.  You must physically sit at each workstation and logon as a user with ADMINISTRATOR RIGHTS to the workstation to install the Pervasive client, or to use RDPWin software.  The Pervasive client software must be installed on all workstations, the IRM server, and all Terminal/Citrix Servers.
    
2. Map a drive from the workstation to the RDPNT folder on the data server
   
   
3. If a previous version of Pervasive Client is on the workstation, uninstall it and then reboot the workstation. 
   
   
4. Install Pervasive Client Version 10 or 11 or Workgroup Version 10 or 11.
   
   
5. Test connections (using specific Client configuration instructions).
   
   
6. Repeat the uninstall steps for the old version and the installation steps for Version 10 for each server (including the IRM), interface computers, and RDPWin workstations.

NOTE:  The PSQL Workgroup engine is only needed for installations where a single user workstation will be running RDP.  All other machines including the IRM, interface computers and RDPWin workstations can run on the PSQL 10 client (service) installation

See also:

• How to determine the Version of Pervasive
• Upgrade pricing and installation procedures

Uninstall the current Pervasive Client on the machine using the Pervasive System Analyzer

1. Click Start-Run and browse to the Pervasive System Analyzer.  If you cannot find this program, install the current Pervasive client which will also install the Pervasive System Analyzer.  

2. Select "Next" at the welcome screen for the Pervasive System Analyzer Wizard and the following screen should appear.  Check the "Delete components or archives" option and select Next.
   
   
   
   

3. Select the radio button for "Local Machine" and select next.
   
   
   
   

4. The intent is to remove all traces of Pervasive from this workstation and then re-install Pervasive.  Therefore, please select the checkbox for "Delete Pervasive.SQL components and registry settings" and also the checkbox for "Delete Pervasive archives" and select Next.  
   
   
   
   

5. Enter "Y" to the question to permanently delete the selected items.  
   
   
   
   

6. The Pervasive System Analyzer will delete all files related to Pervasive.  A reboot will be required when done.  
   
   
   
   

7. Download and install the current Pervasive Client.  Always use the most current Pervasive Client.  See "Installation Overview".

Troubleshooting Pervasive.SQL Database

The following links may be useful when troubleshooting problems with Pervasive Software and Resort Data Processing.  The following support phone numbers are also available:

The current version of Pervasive is much faster and more reliable than older versions.  If the solutions below are not helpful, it may be necessary to upgrade to the current version of Pervasive.  Please review the following:

• Installation Pervasive Client on the IRM Server
• How to Verify the Version of Pervasive Engine on the RDP Data Server 
• Order Pervasive by calling RDP Sales