Configuring Comment Fields for the IRM
Article ID#: KI0028
The IRM Configuration Options page includes a feature for "Configuring
Comment Fields". This feature allows the property to collect
additional information during the Internet reservation process and mirrors the
information collected when a guest contacts the property directly. The
standard RDP-DOS system includes 17 reservation comment fields that are
customized by the property. Many times, information collected in these
comment fields is vital to the reservation process. A property may
collect, for example, the number of adult and child breakfasts the guest
requires while on-site. This information is then used for custom reports
given to the kitchen on a daily basis. In order to collect this
information during the Internet reservation process, RDP provides the following
"Comment Field Configuration" page in the IRM.
In order to use the RDP comment fields in the Internet reservation process:
- Enter a descriptive field in the first column ("Text to Display on
- Specify whether or not the comment field is active for guest, travel
agent, group, and/or owner reservations.
- Specify whether or not the field is required for new Internet
- Enter the selections that are available when booking reservations. (Click
the "Selections" button to enter the available options.)
These selections are stored in RDP-DOS table CO.
After following steps 1 - 4 above, the specified comment fields appear on the
guest information page. A sample is displayed below.