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RDP Knowledge Base Articles

RDPWin Menu Topics
 KB Articles

RDPWin Accounting
KWin0185 01/26/12 Error Running 1099 in RDPWin Version 2
KB000208 07/26/11 General Ledger Export
KWin0174 07/01/11 Call Accounting Transaction Codes Not Posting Tax
KWin0172 06/10/11 Room Revenue GL Account and Stats Don't Balance
RDPWin 01/05/11 Owner 1099 Procedures
KWin0098 02/09/09 Stat 6 File 86 Key 6
KWin0008 04/05/05 Peachtree Accounting and RDPWin

RDPWin Audit
KWin0190 02/29/12 Reset Res From Folio
KWin0189 02/27/12 Skipped Day Accidentally During Close Day - Rolled Day Too Far
KWin0159 03/11/11 RDP995 is Running - Error Logging Into RDPWin
How-To 12/14/10 RDPWin Reset Availability Instructions
KWin0125 06/01/10 Remove Reservations from Checked-Out With Balance Due Report
KWin0100 07/02/08 Room and Tax Will Not Post - Error:  No In-house Guests
KWin0063 06/13/08 Skip: Res in Use by Another User When Posting Nightly Charges
KWin0062 06/13/08 Room and Tax Needs to be Posted for Today

RDPWin Credit Cards
KIN0066 05/18/21 Credit Card Receipts Not Printing from RDPWin
KWin0188 02/15/12 Credit Card Does Not Copy to Sharewith with VRP
KWin0181 11/01/11  Credit Card Processing Error (-19) Invalid Length for Field #0003
KWin0166 04/25/11 Authorization on Debit Cards
KWin0151 01/21/11 Swiping Credit Card on Reservation Detail Screen Does Not Show Swiped on Payment Screen
KWin0139 10/05/10 $1.00 Authorization for Address Verification on Payments
KWin0086 01/30/09 Swiping Credit Card on Terminal Server Connection Adds "5" to Credit Card Number

KWin0088 04/02/09 Error Logging into CRMWeb
KWin0068 06/19/08 CRM Configuration Error in Version 2.063
KWin0052 04/24/08  CRMWeb Pervasive Error - System Temporarily Unavailable
KWin0032 12/13/06 CRM Demo Mode Steps

RDPWin Housekeeping
KWin0075 08/21/08 Do Not Mark Rooms Dirty - Customers w/o Enhanced Hskpg Module S2

RDPWin Masters (Except Owners)
KWin0104 02/08/08 Credit Card Encryption Error
KWin0079 10/02/08 Use Wholesalers w/o Using Net Rates or Billing Group Masters
~ Pre-Deduct Travel Configuration ~
KWin0078 10/02/08 Group Leader/Master Reservation Transfer Amount is Incorrect
KWin0057 06/02/08 Remove Room From Inventory
KWin0046 10/03/07 Credit Card CID# Storage Not Allowed
KWin0005 05/21/06 Critical factors to consider when configuring room types & room numbers

RDPWin Owners
KWin0186 01/30/12 Owner Statements Showing Up Blank - No Data Displays
KWin0175 07/21/11 Owner Statement Taking Too Long to Generate
How-To 12/15/10 Transfer Ownership of Rooms
RDPWin 12/22/10 Owner 1099 Procedures
KWin0134 08/02/10 Out of balance statements due to large numbers
KWin0116 01/05/10 Create an owner reserve amount
KWin0106 04/01/08 Invalid Owner Was Specified - for Encrypted Users.dat
KWin0082 10/23/08 Hawaii Tax1 and Tax2
KWin0073 07/31/08 Owner Statements - B7D7 vs. B7DA in Statement Summary
KWin0050 02/22/08 Eliminate foreign owners from electronic 1099s
KWin0035 01/17/07 Troubleshooting Problems With Owner Revenue
KWin0034 12/21/06 Post TX From File
KWin0017 02/22/06 How to display Statement-Work Order Description on Owner Statements
KWin0016 02/09/06 Changing the beginning statement date on Owner Statements
KWin0012 07/26/05 Fix Owner Occupancy Stats

RDPWin Pervasive
Kwin0209 12/04/14 Pervasive error saving change to a reservation in Pervasive version or higher.
KWin0206 07/16/14 Pervasive Status Codes
KWin0195 07/23/12 Can't Logon to RDPWin on Any Workstation - Pervasive Administrator Logon Prompt
KWin0152 01/27/11 Error Closing Day in RDPWin Version 2 - TableC1
KWin0133 07/14/10 Error 14222 Applying Pervasive license Key using pervasive 10.3
KWin0111 07/29/08 Pervasive Error:  No Such Table or Object  - S1 Table Configuration Errors
KWin0099 02/09/09 Pervasive Error When Using CRM - System is Temporarily Unavailable
KWin0095 09/25/09 RDPWin using more licenses than workstations accessing Pervasive (Stat 161)
KWin0070 06/30/08 Save & Install Pervasive Hot Fixes
KWin0058 12/29/08 Stat 35 Error - Application Encountered a Directory Error
KWin0052 04/24/08 CRMWeb Pervasive Error - System Temporarily Unavailable
KWin0041 08/22/07 Pervasive 9 Error Causes Masters List to Break in RPWin Version
KWin0029 10/19/06 Logon-CheckPervasive: -ServerSettingsOK: DTO-Disconnect
KWin0026 08/01/06 Pervasive Status 46 - Access Denied
KWin0020 03/30/06 Pervasive Workgroup Engine must be installed as a Service on Citrix or Windows Terminal Server

RDPWin Printing
KWin0149 12/22/10 Cannot Select Printer for F2 Print in RDPWin on Vista or Windows 7
KWin0144 11/09/10 Epson TM-T88V Credit Card Receipt Printer Doesn't Auto-cut
KWin0140 10/11/10 Printing Error 1801 on Credit Card Receipts or Folios
KWin0048 10/04/07 Form Feeding and Printers
KWin0015 01/31/06 Folio printing or previewing slowly

RDPWin Protobase
KWin0096 09/22/09 Performance Slow During Credit Card Processing
KWin0092 07/09/09 Process: Unable to Connect - Socket
KWin0074 08/05/08 Protobase Credit Card Settlement Error
KWin0055 05/28/08 Release Authorizations - Error 59
KWin0051 03/13/08 Protobase Error - Invalid or Missing Field #0006

RDPWin Rates
KWin0160 03/16/11 Components: "Daily or Once" Definitions
How-To 10/27/10 RDPWin Rate How-To. Configuring Rates, Seasons, Patterns, Cut-offs, etc.
KWin0093 08/12/09 Clearing Folios & Rate Plan Packages
KWin0028 10/12/06 "Cannot find column -7xxxxx" error in RatePlan-GetRatePerDay

RDPWin Reports
KWin0198 12/12/12 Error Message When Previewing HTML Email in RDPWin
KWin0192 04/23/12 Emails Not Sent from RDPWin Monitor
KWin0184 01/25/12 Turn off Data Execution Protection (DEP) on Windows Server 2003
KWin0183 01/23/12 Error Running Reports on 64-bit Computer
KWin0154 02/17/11 Attempted to Read Write Protected Memory Error
KC00020 02/17/11 Missing Indexes on Crystal Report
KWin0136 08/13/10 Retrieving the COM Class Factory for Component with CLSID error in RDPWin Reporter
KWin0135 08/13/10 RDPWin RoomForecastbyGenCat reports
KWin0131 06/30/10 Remove Sharewith Reservations From Reports
KC00016 02/13/08 Convert Crystal Reports to Use ODBC
KWin0060 06/12/08 Crystal Error and Windows Vista, Windows 7, Windows 2008
KWin0056 06/02/08 Create Mailing Lists Using RDPWin and Excel
KWin0047 10/03/07 E-mailing Guests with AOL E-mail Addresses Returned
KWin0044 09/06/07 Crystal sorting bug
KWin0042 08/31/07 Error Getting into RDPWin and RDP-DOS After Updating IRM to Rev. 2.348
KWin0031 10/24/06 Email Error - The directory name is invalid
KWin0025 02/17/11 "Unknown Query Engine" error running a Crystal report
KWin0019 03/20/06 Using Email from RDPWin and Crystal Reports
KWin0010 06/01/05 Using Windows XP for Outgoing SMTP Email Server
KWin0009 05/09/05 Crystal 10 With SP2 Breaks Group Sorting
KWin0007 03/22/05 Crystal 10: Reports Load Slowly
KWin0201 12/17/13 Central Stats for Carefree
KWin0208 10/22/14 Crystal Freezes running reports and displays error

RDPWin Reservations
KWin0197 12/03/12 Charging Tax for Reservations from Daily Deal Sites Like Groupon
KWin0193 04/26/12 Folio A & B Paycode Defaults
KWin0180 10/18/11 Package Detail and Reset Res From Folio
KWin0179 10/12/11 Error Posting Nightly Charges - PostNightlyCharges-ProcessOneRes
KWin0171 06/09/11 Old or New Rates Prompt - Reservation Changes
KWin0168 05/02/11 Confirmation Sent Status Field Descriptions
KWin0165 04/15/11 Room Rotation - Available Rooms Screen
KWin0158 03/09/11 Minimum Night Stay - Troubleshooting & Locations
KWin0155 02/18/11 Daily Charge Posting Sequence
KWin0153 02/02/11 Time Stamp on Availabl.dat File
How-To 11/04/10 Gift Certificates
KWin0141 10/13/10 Configurable Email Text for Custom Room Help
KWin0125 06/01/10 Stop Printing Sharewith Folio at Check-out
KWin0120 05/05/10 No Tape Chart Access with Windows 7
KWin0119 03/05/10 Alpha-numeric Reservation Numbers
KWIn0114 02/12/08 Long Term Reservation Screen - Displays Incorrectly
KWin0107  04/24/08 RDPWin 2.054 Not Allowing DOS Reservations - Travel Services Error
KWin0103 06/24/08 Error Making a M Reservation in RDPWin 2.063
  12/01/08 Configure Reservations (PDF Format)
KWin0078 10/02/08 Group Leader/Master Reservation Transfer Amount is Incorrect
KWin0072 07/18/08 Tape Chart Does Not Display/Screen Resolutions
KWin0069 06/19/08 Perform Chargeback in RDPWin
KWin0067 06/17/08 Reverse "Group or Owner Transfer"
KWin0027 10/18/06 Long Term Reservation Configuration
KWin0022 04/06/06 Folios Not Showing All Transactions for VRS Customers
KWin0013 10/06/05 Converting Existing Customers to VRS & Direct Check-out

RDPWin Survey Module
KINet0053 0823/12 Survey Module Requirements and Installation Instructions for a 2008 Server
KINet0054 08/23/12 Survey Module Requirements and Installation Instructions for a 2003 Server

RDPWin System
KWin0194 05/16/12 Windows 7 Computer Runs Slow on a Workgroup
KWin0191 03/22/12 Copy or Run a New Demo
KWin0173 06/23/11 Improving System Performance - Purge Historical Data
KWin0170 06/07/11 RDP File Numbers
KWin0169 05/25/11 Cannot Complete RDPWin Server Install - Error 1920 RDPWin Monitor
KWin0167 04/27/11 E-Mail / SMTP Server Configuration and Troubleshooting
KWin0164 04/13/11 RDPWin Monitor Causing Constant Server Reboot
KWin0163 04/12/11 RDP Backup Requirements
KWin0162 04/04/11 GDS Reservations Not Being Input in RDPWin - RDPWin Monitor Not Running
KWin0161 04/04/11 Confirmations Not Sent with RDPWin Monitor
KWin0146 12/06/10 User Account Locked
KWin0138 09/30/10 Logon Already in Use - Users Remain in Lockfile After Logoff
KWin0127 06/15/10 The firstpath \\server\rdpnt\rdp in the rdpwinpath.txt does not exist.
KWin0115 02/25/08 Rate Plan Patterns - Not Saving Correctly
KWin0105 05/30/08 Error Editing Users
KWin0097 10/05/09 SMTP Authentication
KWin0090 06/10/09 Btrieve Error 51 During Checkfiles
KWin0089 04/08/09 Stat 3105 Trying to Log Into RDP
KWin0085 12/05/08 Stat 5 Running 995
KWin0084 11/10/08 RDPWin Help Invalid Address in Vista
KWin0083 11/03/08 Single Record in TablFile.DAT
KWin0081 10/23/08 System Use Transaction Codes
KWin0080 10/17/08 Improve System Performance
KWin0077 09/28/08 Configuration System Failed to Initialize
KWin0076 09/19/08 Deleting Active Users From All RDP Sessions
KWin0066 06/17/08 Duplicate Workstation Numbers
KWin0064 06/17/08 Set the Workstation Number
KWin0061 06/13/08 Stat 3012 on All Workstations
KWin0054 05/20/08 Add a Workstation
KWin0036 02/08/07 Configure RDPWin Monitor for Auto-Restart
KWin0021 03/30/06 Performance issues when accessing RDPWin Remotely with Citrix or Terminal Services
KWin0014 01/06/06 Column not in table message
KWin0011 06/27/05 RDPWin Help File Not Displayed
KWin0006 12/24/04 Anti-Virus software when set to scan Network Drives will cause RDP to slow down
KWin0004 12/07/04 Connecting to RDP Support using Net Meeting through a Firewall
KWin0211 03/20/17 Expedia Quick Connect URL Change - GDS
KWin0212 12/04/19 Use Reporter Scheduler to Email Emergency Reports
RDPWin Updates & Installations
KWin0205 04/22/14 RDPWin Version 4 Update Instructions for RDP Support
KWin0204 03/21/14 RDPWin Version 4 Pre-Installation Checklist for Customers
KWin0202 01/15/14 1920 Error installing RDPWin Server Updtae
KWin0178 09/22/11 RDPWinPath.txt File and Windows 7
KWin0176 07/13/11 Cannot Uninstall RDPWin Client
KWin0156 03/03/11 Important Firewall Ports for RDPWin, IRM.Net and Pervasive
KWin0145 11/22/10 Cannot Locate the Named Database Specified (Btrieve Error 2301)
Kwin0132 07/14/10 Installing RDPWin Version 3 Client on a Terminal Server
Kwin0124 05/10/10 RDPWin V3 Setup.exe Error
Kwin0123 05/07/10 RDPWin Version 3 Installation/Upgrade
Kwin0122 05/07/10 RDPWin Version 3 Pre-Installation Checklist for Customers
Kwin0120 03/05/10 Error 2738 - Could not access VPScript run time for custom action.
KWin0118 02/03/10 ClickOnce Error.rtf
KWin0113 02/22/08 Unrecoverable Error Stat 12
KWin0112 04/11/08 Stat 46 Line 237 File 6
KWin0110 03/17/08 Invalid Namespace - (Trace: Logon-GetServers)
KWin0109 04/11/08 RDPWin Help Errors
KWin0108 06/23/08 RDPWin Client Errors (RDPWin, CRMWeb, & - After New Client Installation
KWin0101 03/07/08 1 Gigabyte Memory Error
KWin0094 09/04/09 Stat 84 or Stat 85 Accessing a Data File
KWin0091 06/10/09 Error 1920 Installing RDPWin Server
KWin0087 04/02/09  RDPWin Install and Uninstall Errors
KWin0071 07/03/08 RDP Data Server Replacement
KWin0054 05/20/08 Add a Workstation
KWin0045 09/18/07 Migrating to RDPWin Version 2
KWin0042 08/31/07 Error Getting into RDPWin and RDP-DOS After Updating IRM to Rev. 2.348
KWin0040 08/21/07 Manual ODBC Connection for Upgrading to RDPWin Version
KWin0038 04/04/07 RDPWin requires an effective screen resolution of 1024 x 768 or higher
KWin0037 02/09/07 RDPWin Version 2 requires Pervasive Version 8.7 or 9.5. RDPWin will not start at all with Pervasive Version 7.xx
KWin0033 12/13/06 Windows Vista not Supported by RDP yet - Use Windows XP Professional with Service Pack 2
KWin0030 10/19/06 Clean Up Disk Space from RDPWin / IRM Installations
KWin0003 10/02/04 Update RDP-DOS and IRM when RDPWin is updated
KWin0002 09/29/04 Starting RDPWin Causes Stat 6, 45 & 49
KWin0001 09/19/04 Starting RDPWin Produces Message "MSCoreE.dll Not Found"
IRM.Net Topics Browsers / Linking General Information SSL Certificates
Configuration RM.Net Credit Card Processing Troubleshooting / Errors
Customization / Themes/ Styling IRM Mobile  

IRM Mobile
KINet0057 08/21/13 Mobile Suite Install/Configuration
KINet0059 10/13/14 IRMCMS/App.HTML page does not display
Browsers / Linking
KINet0056 03/29/13 IE 10 and IRM.Net - Images Buttons Do Not Respond to Clicks
KINet0024 09/03/09 IRM.Net and Internet Browsers
KINet0020 07/23/09 IE 7 and IRM.Net Owners w/in an iframe
KINet0009 12/01/08 Enable HTTP Compression for IRM.Net
KINet0004 06/09/08 Passing Search Criteria into IRM.Net from the Marketing Web Site
KINet0054 08/23/12 Survey Module Requirements and Installation Instructions for a 2003 Server
KINet0053 08/22/12 Survey Module Requirements and Installation Instructions for a 2008 Server
KINet0029 05/16/12 IRM.Net Installation Instructions for 2008 Server
KINet0052 05/16/12 IRM.Net Installation Instructions for 2003 Server
KINet0034 09/30/10 Enable Rate Description Links on IRM.Net
KINet0046 08/25/11 Minimum Stay on IRM.Net
KINet0027 03/05/10 Rooms Calendar Configuration
KINet0026 03/04/10 Promotional Codes and IRM.Net Analytics
KINet0023 08/26/09 IRM.Net for Owners Configuration Tabs
KINet0019 06/24/09 Promotional Codes and IRM.Net
KINet0007 09/18/08 Set up Rate Sets and Rate Plan Patterns
RDPWin 02/29/08 Configuration using RDPWin
Customization / Themes / Styling
KINet0055 10/11/12 Customize Cancellation Policy Text
KINet0051 06/13/12 Display Image in Bannerheader.htm File on IRM.Net
KINet0049 04/04/12 Most Commonly Changed IRM.Net Styles
KINet0045 08/15/11 Change Rounded Boxes to Square Boxes on the IRM.Net
KINet0044 05/12/11 Change Width of Available Rooms List on ResMain Page
KINet0043 05/11/11 Change Width of RoomDetails Page
KINet0018 06/18/09 Customizable Files Not Visible from IRM.Net Monitor "See File Names"
KINet0012 04/09/09 Display Details in a Popup Window
KINet0003 02/29/08 Custom Themes for the IRM.Net
KINet0006 09/05/08 Customize IRM.Net: Color Schemes, Text, Room Lists, Pictures & Descriptions
KINet0005 05/04/09 Customizable IRM.Net Text
General Information
RDPAPI 03/24/10 Using RDP API (Web Services) in conjunction with IRM.Net
KINet0028 10/19/10 Integrate Google Analytics with IRM.Net
KINet0014 04/16/09 Include SSL Security Seal Icon on IRM.Net Pages
KINet0013 04/09/09 IRM.Net Best Practices
KINet0011 04/09/09 IRM.Net Performance Affected by Antivirus
KINet0008 12/01/08 Display a Loading Animated .GIF while ResMain.aspx is Loading in the iFrame
RDPWin 09/28/08 Alternate Data Servers
IRM.Net Credit Card Processing
KINet0042 04/22/11 Process: Exception: No Such Host is Known - Processing Credit Cards on IRM.Net
KINet0039 12/15/10 IRM.Net Owner 'Credit Card Processing' Message Stalls
SSL Certificate
IRM_0100 11/12/12 Installation of SSL (Secure Socket Layer) Certificate on IRM.Net or IRM Server
KINet0014 04/16/09 Include SSL Security Seal Icon on IRM.Net Pages
Troubleshooting / Errors
RDPWin 02/21/12 IRM.Net Troubleshooting
KINet0050 05/09/12 Invalid Directory Error Saving IRM.Net Configuration Changes
KINet0048 01/06/12 IRM.Net Installation Rolls Back and Does Not Install
KINet0041 02/02/11 IRM.Net Slow Retrieving Data
KINet0038 12/09/10 Current Identity NT Authority\Network Service Error on IRM.Net
KINet0037 11/03/10 Unable to Change IRM.Net from Maintenance Mode
KINet0035 10/25/10 IRM.Net Could Not Load File or Assembly 'GdPicture.Net.barcode.1d.writer'
KINet0133 06/30/10 Rate Plan Description Link - Tool Tip Does Not Display
KINet0132 06/18/10 IRM.Net Install Stops: Error:  Installation Rolling Back
KINet0031 06/15/10 RDPWin Monitor Service on Local Computer Started and Then Stopped
KINet0021 07/23/09 Available Rooms List on resmain.aspx Displays Below Search Criteria
KINet0017 06/15/09 Parser Error: Unknown server tag 'ig:webdatamenu'
KINet0016 06/15/09 Parser Error: Unknown server tag 'igmisc:WebAsyncRefreshPanel'
KINet0015 05/15/09 Parser Error: The server tag 'igtxt:WebMaskEdit' is ambiguous on IRM.Net Pages
KINet0010 12/11/08 Maximum Pervasive Connection Pools Reached
RDP-DOS Accounting
K000208 06/07/11General Ledger Daily Export
K000181 09/30/04Separate Tax vs. Total Tax Calculations
K000177 11/12/03 Manual Adjustments to General Ledger Accounts & RDP Ledgers
RDPWin 01/0511 Procedures for Owner 1099's  Updated
K000081 01/03/01 How to adjust the beginning balances at the start of a new year if the totals do not carry over correctly
RDP-DOS Errors
K000207 04/21/11 Basic Error 9 Running 995
K000206 03/02/11 Basic Error 5 Line 34068 on 762 DOS Reports
K000205 11/19/10 Error Loading Run-Time Module RDP1202.exe: Incompatible Run-Time Module.
K000203 03/25/10 Basic Error 5 Running Update
K000184 03/18/05 Stat 4 Line 2006 File 168 Key 0 Buffer  XXAR   0
K000121 12/26/02 DOS Errors from Basic for RDPDOS and Pervasive Status Code Errors
K000097 10/04/02 How to solve a stat 2 or stat 54 on file 85.
K000095 10/04/02 How to solve a stat 4 on file 72.
K000094 10/04/02 How to solve a stat xx on file 91.
K000093 10/04/02 How to solve a stat XX on files 81, 82, or 83.
K000045 05/07/02 Basic Error 5 Line: 3672 Module: xxx-Note
K000044 05/07/02 Basic Error 62 Line: 1000 Module: Menu
K000056 08/07/02 Troubleshooting "Files in Use" Messages
K000038 05/02/02 Basic Error 5 Line 4030 Module RDP150-150G-150E
K000021 07/10/01 How to solve a Btrieve Stat 4, File: 93, Key: 0, Buffer: Master
RDP-DOS Owners
K000196 01/23/07 Advantages/Disadvantages of using the C1 Flat record to calculate owner credit card fees
K000009 03/16/00 Using "Day Count Override" codes for reporting a unit's rental history on report 558 - Owner MTD/YTD Recap
RDP-DOS Pervasive
K000204 06/11/10 Pervasive Client Software Not Installed
K000194 10/31/06 This application has failed to initialize because w3dbav80.dll was not found
K000189 01/06/06 Stat 46 with RDP000 or RDP910 using Pervasive Version 9 
K000188 12/27/05 Workstations and IRM can use current Version of Pervasive Client 
K000187 07/21/05 Correcting Stat 171 in RDPDOS, IRM, or RDPWin 
K000186 07/21/05 How to Update to Pervasive Version 7.94 on Data Server & IRM Client
K000185 03/25/05 Pervasive File Size Limitation
K000178 02/25/04 New Interface - Internet Billing Module (S5) allows posting internet usage charges to guest folio
K000163 05/16/03 Problems Installing & Configuring Pervasive.SQL using Terminal Services - IRM Server & Data Server
K000133 12/27/02 Installing Pervasive SP3 on a Novell Server
K000060 08/26/02 How to Verify the Version of Pervasive Clients (Workstations)
K000057 08/13/02 RDP Does Not Support Pervasive on Novell Servers (Netware)
K000053 07/29/02 Uninstalling Pervasive from the Data Server, IRM, or client workstation
K000017 04/22/01 How to Verify the Version of Pervasive Engines (Servers)
RDP-DOS Printing
K000209 11/17/11 Printing from RDP DOS on Windows 7 Workstations
K000199 06/19/08 Printer Does Not Save in RDP-DOS
K000198 09/19/07 Instructions from RDP-DOS Menu 99, 096 option D
K000176 08/13/03 Using PRN2File instead of a real printer
K000179 05/12/04 Tricks to printing with RDPDOS using Terminal Services or Citrix
K000146 02/10/03 BASIC ERROR 75 Line: 33022 Module: Menu-OutPut-PrScr Station: 000002
K000145 02/10/03 BASIC ERROR 64 Line: 32939 Module: Menu-SrchPath-OutPut-PrScr Station: 0000
K000116 11/23/02 Remote printing is now possible using Terminal Services and Windows 2000
K000117 11/23/02 Remote printing is now possible using Carbon Copy 32
K000114 11/01/02 USB Printers Can be used on Windows 2000 and Windows XP workstations
K000069 04/17/01 Installing TCP/IP shared printers
K000065 08/28/02 Basic Error 75 Printing to a Windows Shared Printer
K000064 08/28/02 Error 18: (Null) Using the Net Use command printing
K000048 05/01/02 Troubleshooting Printers
K000036 04/17/02 Slow/Delayed Printing from Win2000 Professional
K000197 03/28/07 Copy rate plan cutoffs to different rate plans.
K000063 08/28/02 No Rate Set Defined - Incorrect nightly room charge posted to a reservation
K000118 12/16/02 How to Change Rates (Freeze Rates with Option RDP990)
K000014 02/28/00 Adding a season surcharge to rate plans with the Enhanced Rates and Packages module installed.
K000013 08/12/98 Defining rate sets in order to account for single occupancy and sharewith reservations
RDP-DOS Reservations
K000098 10/04/02 Cannot Add Pre-deduct Travel Agent to Reservation
K000096 10/04/02 Seasonal Data C3-XXXX Not Found - Use RDP090 to Define Now
K000092 10/04/02 Changing confirmation default in RDP120, F3, option V (Print Confirmations)
K000091 10/04/02 Brochure requests.  Steps for tracking and printing brochure requests.
K000193 09/13/06 Long Term Flag Definitions
K000132 12/27/02 Credit Limits - Setting the credit limit on a reservation
K000089 10/04/02 No-show charges.  How to charge a reservation a no-show fee.
K000088 10/04/02 Steps to un-checkout a reservation
K000062 08/29/02 Enhanced Rates and Packages Required for Rate Calculation by 3/31/2002
K000052 07/19/02  C1 UTSEQ: Alternate sequence for displaying unit types on yield mgmt screen
K000015 02/28/00 Automatically calculate the "Deposit" and "Deposit Due" fields for new reservations.
RDP-DOS System Manager
KWin0191 03/22/12 Copy or Run a New Demo
K000202 06/27/08 System Manager Menu Error:  Program Not Found
K000192 04/17/06 Make global change to a field using Change All.
K000113 10/25/02 Basic Error 68 ** Line: 230 Module: 000 Station: 0000xx
K000108 10/09/02 Cannot Open Files Exclusively when Running 995
K000107 10/09/02 Creating a UPD File (Creating a program that automatically adds records to menus)
K000105 10/09/02 Change Descriptions on 370 Daily Managers Report and Statistical Totals Reports
K000104 10/09/02 Customizing the comment fields on RDP screens
K000102 10/09/02 RDP's screen saver
K000101 10/04/02 Toggling between windows and full screen mode.
K000099 10/04/02 Out of disk space - cleaning up the RDP directory and its subfolders
K000087 07/07/98 Enhanced Property Code Features
K000073 09/20/02 Market code hierarchy - How a market code is assigned to a reservation
K000072 09/19/02 Posting a Transaction Error: No Text Found in Help File
K000066 08/28/02 Maximum Number of Menu Records (75)
K000011 08/15/98 Making adjusting entries to RDP general ledger accounts, transaction code totals, and ledger totals. This article has been replaced by K000177.
RDP-DOS Tables
K000131 12/26/02 E1 - EH Tables - Comment Fields
K000130 12/26/02 X+ Table - Additional Security
K000129 12/26/02 PW Table - System Security
K000128 12/26/02 CF Table - Market Codes
K000127 12/26/02 CD Table - Source of Business
K000126 12/26/02 CA Table - Guest Types
K000125 12/26/02 C8 Table - Guest Requests
K000124 12/26/02 C7 Table - Taxes and Pay Codes
K000123 12/26/02 C3 Table - Seasonal Calendar
K000122 12/26/02 C2 Table - Room Type Validation
K000050 06/27/02 C1 Table: Contains sub-records used to activate custom features  
RDP-DOS Miscellaneous
K000201 05/23/08 Basic Error 6 Running 998 - 233,xxx,xxx,xxx Trillion Number
K000200 06/26/08 Error: RDP 995 - Number of Reservations Transferred Not Equal to Total Reservations in Starting File
K000195 01/16/07 How to fix Stat 5 File 91 while running 910 Option 2 - Guest History
F000078 07/12/06 Overview of Lock-off units including housekeeping and occupancy count issues
Encryption 04/11/06 This article has been replaced by Encryption.  RDP tools - Payment Card Industry (PCI) Credit Card Compliance
K000191 03/24/06 Improving system performance by purging historical data
K000190 03/24/06 How to fix Guest History records with a blank guest type
K000180 09/29/04 Stat 29 Running RDP995 after RDPWin Update
K000175 08/08/03 Hardware - Unable to grant permissions to folders or files in Windows XP using NTFS
K000174 08/08/03 Hardware - Status 1021 from  with NTFS if logged on as user other than Administrator
K000173 07/30/03 Folio A & B Paycode Defaults
K000148 03/19/03 RDP Files - listing of RDP data files by file number and a brief description of their contents
K000141 01/21/03 Windows 2000 or XP clients cannot login to RDP - "NTVDM.EXE has generated errors..."
K000119 12/18/02 All users of Windows 2000 or XP must be a member of local Administrator Group 
K000111 10/18/02 Tape Backup Exec Settings for an Accurate Backup
K000110 10/09/02 Rebuilding Statistics and Manual Adjustments to Statistics
K000090 10/04/02 Gift certificates.  How to sell and keep track of gift certificates.
K000082 10/02/00 Compounding or "Piggy Backing" Taxes - An Example
K000080 09/26/02 Stat 4 Line: 2800 File: 93 Key: 0 Buf: >     MASTER< running 920 Generate Forecast Records
K000070 12/28/98 Freeing Conventional Memory
K000067 08/28/02 Protobase - Basic Error 76 Line 3260 Module 132-SDC trying to take a credit card payment
K000059 08/14/02 Memory, DGroup, Stack - How RDP programs allocate conventional memory
K000058 08/14/02 RDP's Program Libraries
K000051 06/27/02 Security - X+ Table: Contains sub-records used to set security fence levels for options that are not directly on a menu
K000046 05/07/02 Unable to Connect with Terminal Services
K000043 05/03/02 Microsoft NET Commands
K000042 05/03/02 Microsoft NET Use Prompts for Password
K000041 05/03/02 Microsoft NET Use Command Says "Invalid Command"
K000040 05/03/02 Microsoft NET  Use Command is Slow
K000016 08/15/98 An overview of how RDP calculates statistical totals
K000012 07/15/98 An overview of group master and group leader billing
K000004 08/15/98 Security - Adding a minimum nights override password
K000003 08/15/98 Security - Adding a checkout with balance due password.  Prevent guests from checking out of the RDP system with a balance due
K000002 03/11/11 Security - Adding a rate override password
K000001 08/15/98 Security - Adding an overbooking password
IRM Classic
Internet Reservation Classic Module (IRM) Articles
KI0062 10/20/10 Stat 51 File 171 on StartUp.asp page
KI0061 03/30/09 IRM Hangs Due to Wrong Server Name
KI0060 05/28/08 IRM Fails After Clicking "Continue to Reserve This Room"
KWin0042 08/31/07 Error logging into the RDPWin & RDP-DOS after updating to IRM2.349
KI0059 11/07/06 Eliminate Session Running Warning - Correct Linking to the IRM
KWin0005 05/21/06 Factors to consider when configuring room types & room numbers
KI0058 05/18/06 Critical to Limit guest requests when searching for available room numbers
IRM_0090 04/01/06 Linking options from your Marketing Website to the IRM
KI0057 12/27/05 IRM E-Mails Not Sent - Length of Text Line is too long without Carriage Return
KI0056 09/10/04 IRM E-Mails Not Sent - SMTP Folders Incorrect
KI0055 08/24/04 Overview of Troubleshooting the IRM
KI0054 08/24/04 Testing and Troubleshooting the IRM with IRMTOOLS.HTM
KI0053 08/24/04 Using Filemon.exe and Regmon.exe to find security problems with IRM and Data Server
KI0052 08/23/04 Troubleshooting DNS (Domain Name Services) with IRM
KI0050 06/21/04 Backup Your IRM Server Regularly!
KI0049 06/07/04 " Page cannot be displayed " When running IRM tools, "Get Path" test fails.
KI0048 05/18/04 IRM Version does not show - IRM is a "folder" not a "Virtual Application"
KI0047 02/20/04 Credit Card Authorization Failure now creates a Cancelled Reservation for Auditing
KI0046 10/01/03 Test the Performance of the IRM Internet Connection
KI0045 10/01/03 IRM on Windows 2003 needs IRM Update to Version 2.203 or Higher for Email to work correctly
KI0044 09/22/03 RDP Logo must be present in IRM as part of License Agreement
KI0043 09/16/03 Cannot access owner page if IRM installed on Windows 2003 Server (HTTP Error 500)
KI0042 06/24/03 IRM hangs when you click "Log Out" or "Make Another Reservation" on Confirmation page
KI0036 10/17/10 IRM Hardware & Software Requirements 
KI0035 04/05/03 IRM Version 2.160 fixes "hanging" problem with multiple logins to IRM
KI0034 02/04/03 Disable Front Page Server Extensions:  Conflicts with IIS
KI0033 08/22/02 Editing Email confirmations with Notepad
KI0030 07/30/02 Page can not be displayed
KI0029 07/19/02 Stat 4 Processing Credit Cards in the IRM.
KI0028 07/17/02 Configuring Comment Fields for the IRM
KI0027 07/17/02 Image Guidelines for the Internet Reservation Module
KI0026 07/16/02 Using the HTML "ALT" tag for displaying additional information throughout the IRM
KI0025 02/20/01 Pervasive Stat 87 and the IRM - Increase the number of Pervasive Handles
KI0024 02/10/01 Microsoft VBScript Runtime Error - 0x800A01FB
KI0023 01/20/01 IRM Error - Page Cannot be Displayed.  Specific to Security Certificate Settings in the IRM Monitor
KI0022 01/15/01 Error Generating Text File for Security Certificates
KI0021 12/20/00 Basic Error 51 Accessing the IRM Monitor
KI0020 12/15/00 Pervasive Stat 94 - Adding the Anonymous User to the RDP Security Group
KI0019 11/30/00 Images do not Display Throughout the IRM
KI0018 01/19/01 IRM Error:  Access Denied
KI0017 01/19/01 IRM Error:  Btrieve Stat 3119 Accessing the IRM
KI0016 05/16/01 IRM Error:  Stat 4 Getting SubRec PC3
KI0015 07/09/01 Restoring Specific IRM Bridge Server Files
KI0014 04/30/02 Installing the IRM Bridge Server
KI0013 01/15/02 Invalid Security Certificate
KI0010 01/15/02 VB Script StartUp.asp error when opening the IRM.
KI0009 01/15/02 Stat 94 -  Troubleshooting User Rights
KI0007 01/15/02 Stat 94 -  Checking Pervasive Permissions with Regmon
Linking 02/27/02 Displaying the IRM Link Prominently on the Marketing Website
KI0005 02/27/02 Launch the IRM in a New Browser
KI0004 01/15/02 Spacing Display Errors in the IRM
KI0001 01/15/02 Security - Windows Critical Updates
Crystal Reports
Crystal Reports Articles
KC00022 01/10/13 Crystal Reports with Non-Numeric (A00001) Reservation Numbers, One Millionth Res
KC00021 07/10/12 Insert Hyperlink into Crystal Report
KC00020 02/17/11 Missing Indexes on Crystal Report
KC00018 10/27/09 Reduce Report Size to Allow for E-mailing Reports in Crystal Reports 2008
KC00017 07/11/08 Install Crystal Reports 2008
KC00016 02/13/08 Convert Crystal Reports to Use ODBC
VersionXI 02/09/07 RDPWin Version 2 requires Pervasive Version 10 or higher.
KC00014 09/11/06 Description field in Asset file causes an endless loop
KC00013 03/21/06 Turn off Auto Smart Linking in Crystal Reports 10
KC00011 01/19/05 "E-mail Confirmation not Sent " from RDPWin due to McAfee blocking port 25
KC00010 12/17/04 Crystal Version 10 Error - "Failed to open a rowset"
KC00005 10/02/02 How to Print Resort Property Name on Crystal Report
KC00004 09/18/02 Inserting Date Objects into Text Objects with Crystal Designer
Pervasive Articles
KPV0001 10/09/02 Pervasive Error in Transactional Database Test
KPV0002 10/09/02 Configuration Utility Does Not Appear in Pervasive Control Center
KPV0003 10/09/02 Log Out RDP Users in Pervasive
KPV0004 10/09/02 Slow Performance Due to Transaction Logging in Pervasive
KPV0005 06/16/08 Stat 161 Error Maximum License Count Reached
KPV0006 03/20/09 Pervasive Error Running Checkfiles
KPV0007 02/14/08  Pervasive 9.52 Hot Fix Installation Error
Interface Articles
All Interfaces
KIN0052 10/14/10 UPDs and Support Interfaces
RDP Actuator
KIN0049 1/28/10 RDP Actuator Installation
Key Card Interface
KIN0050 05/10/10 Install Kaba Gateway II Key Card Interface
KIN0048 01/22/10 RDP Keycard - Version 2
Credit Card Interface
KIN0047 08/26/08 SDC 0003 Communications Error
KIN0045 06/02/08  Error Received When Starting Call Accounting or Phone Actuator After Replacement
  3/14/08 Batch Credit Cards in PBAdmin
KIN0044 3/27/07 Installing and Configuring the Nomadix Internet Billing Interface
KIN0043 1/23/07 NTVDM Error Opening Comport
KIN0042 6/7/06 Time Stamp Starting And Ending Clean Times Enhanced Housekeeping
KIN0041 8/30/06 Post Charges From POS System For Reservation Not Checked-In
KIN0040 05/09/06 Error 0018 Unknown Processor
KIN0038 10/11/04 -18 Invalid Data in Field #0109
KIN0036 06/07/04 Adding a shared credit card receipt printer
KIN0033 10/03/02 Programming the magnetic strip on a cherry keyboard
KIN0032 09/05/02 PBAdmin Setup Errors
KIN0020 08/01/02 PBAdmin - Printing to a shared printer
KIN0018 03/10/00 Protobase and releasing credit card authorizations
KIN0017 08/15/98 Receiving the lowest possible credit card rates
  09/15/98 CPS - Custom Payment Service  This document replaced with Protobase/PCI Compliance - Upgrades Required.
KIN0003 03/13/00 Error when depositing transactions - "Settlement in Progress"
KIN0004 06/23/00 Depositing transactions from a remote workstation with PBADMIN and the Southern DataComm Credit Card interface
KIN0002 01/17/00 Error when depositing transactions - "File too Large for Default Viewer"
KIN0001 04/22/99 Adding transactions manually to PBADMIN
GDS Interface Program
KIN00051 10/06/10 Controlling Inventory on GDS
RDP736 Interface Program
KIN0043 01/23/07 NTVDM Error Opening Comport
KIN0042 09/01/06 Time Stamp Starting And Ending Clean Times - Enhanced Housekeeping
KIN0037 06/25/04 Using Avaya as an Interface Vendor
KIN0035 10/09/02 Call Accounting Message Types
KIN0034 10/09/02 Stat 54 File 95 - Cannot start phone actuator interface
RDP720 and RDP721 Interface Program
KIN0041 08/30/06 Post Charges From POS System For Reservation Not Checked-In
RDP720 Nomadix Internet Billing Interface
KIN0044 03/27/07 Installing And Configuring The Nomadix Internet Billing Interface
RDP742 Interface Program
KIN0039 04/17/06 Installing File Transfer POS Interface (RDP742)
RDP Door Lock Interface Program
II00047 10/18/05 Door Lock Installation Instructions
Custom Programming
KIN0005 04/17/01 Error 54 opening a COM port on interface workstations running Windows 2000/ME

Updated 8/21/2012

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