Error Running Reports on Windows 64-bit Computer
Index
Article ID#: KWin0183
Added: 01/18/12 - MC
Issue
The follow error occurs when running reports on a Window 64-bit
computer:
Retrieving the COM class factory for component with CLSID
{D21A9244-0817-46B1-AEF9-360DCE813BA9} failed due to the following
error: 80040154. (Trace: ReporterMain-LoadControl)

Solution:
- Download RDPWin Crystal 10 Viewer from
http://support.resortdata.com, click RDPWin Updates Ver. 3
- Click RDPWin Updates, click Download Crystal Update
http://support.resortdata.com/updates/UserText/UpdateCrystalInstructions.htm
- Once the update is downloaded, Right-click and select Run as
Administrator
- Run the CrystalUpdate.exe and take all the defaults, click
Finish
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