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Error Running Reports on Windows 64-bit Computer

Article ID#: KWin0183
Added: 01/18/12 - MC


The follow error occurs when running reports on a Window 64-bit computer:

Retrieving the COM class factory for component with CLSID {D21A9244-0817-46B1-AEF9-360DCE813BA9} failed due to the following error: 80040154. (Trace: ReporterMain-LoadControl)


  1. Download RDPWin Crystal 10 Viewer from, click RDPWin Updates Ver. 3
  2. Click RDPWin Updates, click Download Crystal Update
  3. Once the update is downloaded, Right-click and select Run as Administrator
  4. Run the CrystalUpdate.exe and take all the defaults, click Finish
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