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Old or New Rates Prompt - Reservation Changes

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Article ID#: KWin0171
Added: 06/09/11 - MC

 

The Old or New Rates screen is prompted on a reservation when a change causes the rates, other charges, or security deposit to recalculate.  The following changes to the reservation cause the Old or New Rates screen to appear:

  • Room Type - if the new room type has different rates, other charges, or security deposit

  • Room Number - if the new room number has different rates, other charges, or security deposit

  • Dates - if the new date has different rates, other charges, or security deposit

  • People - if the new people count has different rates based on extra person charges, or if other charges or security deposit are multiplied by the number of people


Old or New Rates screen does NOT appear if the following changes are made:

  • Date changes do not cross seasons or season prices remain the same

  • People count changes that do not have rate extra person charges, or other charges or security deposit do not calculate by the number of people

  • Room or room type changes that do not have rate, other charge, or security deposit differences


Other things to consider:

  • If there are any overlapping dates between the old and new dates on the reservation, RDP will check for the difference based on date. For example, the reservation dates are decreased by one day, then all rates are the same. If the reservation is decreased by one day and the arrival date is moved forward one day, then the rates are the same based on date. The Old or New Rates will NOT appear.

  • If there are overlapping dates and dates outside of the original arrival or departure dates, the Old or New Rates screen appears, highlighting the dates outside the original reservation dates.

  • If the new reservation dates do not overlap the old reservation dates, the difference in rates is checked based on the day of the stay, not the date. For example, if the reservation is moved from August to September and the rates don't change, the Old or New Rates screen does not appear. If any of the rates different for any day of the stay, the Old or New Rates screen will show the difference highlighted.

  • Set switch 425-14 to Yes to go to the Yield Management screen to change rates if the New Rates is selected.

 

 
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