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Confirmations Not Sent with RDPWin Monitor

Index
Added 04/04/11 - MC
Updated 04/19/11 - MC
Article ID#: KWin0161

Issue

Reservations confirmations are not being automatically sent using the RDPWin Monitor.

 

Solution

Restart the RDPWin Monitor and change the monitor service to automatically restart if problems occur. 

 

  1. In RDPWin, go to the Night Audit or Day End main menu --> RDPWin Monitor.
  2. Click the Stop RDPWin Monitor button. If the Stop RDPWin Monitor button is grayed out, try either option:
    • Log into the computer as Administrator and click the Stop RDPWin Monitor button again.
    • On the RDP data server, click Start --> Settings --> Control Panel  --> Administrative Tools --> Services. Right click on the RDPWin Monitor service and click Stop.
  3. Click the Start RDPWin Monitor button. If the Start RDPWin Monitor button is grayed out, try either option:
    • Log into the computer as Administrator and click the Start RDPWin Monitor button again.
    • On the RDP data server, click Start --> Settings --> Control Panel  --> Administrative Tools --> Services. Right click on the RDPWin Monitor service and click Start.
  4. In the Monitor Reservations screen, verify that the RDPWin Monitor Log section at the bottom of the screen is logging information.

Additional Configuration:

Set the service to restart automatically if a failure occurs.

  1. From the RDP data server, click Start --> Settings --> Control Panel --> Administrative Tools --> Services.
  2. Right click the RDPWin Monitor server and select Properties.
  3. On the General tab, select Automatic in the Startup Type field.
  4. Click the Recovery tab.
  5. In the First Failure field, select Restart the Service.
  6. In the Second Failure field, select Restart the Service.
  7. In the Subsequent Failures field, select Restart the Service.

Configure the RDPWin Monitor to send an email if the service is stopped manually or the data server is rebooted.

  1. On the RDP data server, go to Start --> Run --> Notepad.
  2. Enter the email address of the RDP system administrator in the Notepad document.
  3. File --> Save.
  4. Browse to the following location: c:\program files\ResortDataProcessing\RDPWin.
  5. MonitorEmail Path

  6. Enter the file name of MonitorEmail.
  7. Save.
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