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RDPWin KB Booking Engine - IRM.Net RDPWin4 & PCI Compliance Search
Added: 06/01/2010
Updated:  12/18/12
Article ID:  KWin0125

Remove Reservations from
Checked-Out With Balance Due Report

Issue:  When the Checked-out with Balance Due Report shows reservations that should have a zero balance.

Solution:  There are many varying ways to remove reservations from this report.  Each reservation must be evaluated on a case by case basis. The solutions listed below are not the only solutions for handling checked out with balance due reservations, but they are the most common.

Solution #1 - Bill Charges to Group Master

  1. Hit the F3 key or click the Find Res button from the main tool bar to select the appropriate reservation.
  2. Click the Charge Summary tab on the res.  Look for balance due to the master, leader, etc.
  3. Click the Bill Charge To from the Options on the left side of the screen
  4. Select Group Master.
  5. Confirm the transfer by clicking yes.

Solution #2 - Bill Charges to Group Leader

  1. Hit the F3 key or click the Find Res button from the main tool bar to select the appropriate reservation.
  2. Click the Charge Summary tab on the res.  Look for balance due to the master, leader, etc.
  3. Click the Bill Charge To from the Options on the left side of the screen.
  4. Select Group Leader.
  5. Confirm the transfer by clicking yes.

Solution #3 - Collect Payment for Balance Due

  1. Hit the F3 key or click the Find Res button from the main tool bar to select the appropriate reservation.
  2. Click the Charge Summary tab on the res.  Look for balance due.
  3. If the reservation has a credit card on file, process the card for the balance due.

Solution #4 - Post a Charge to Write Off the Balance Due

  1. Hit the F3 key or click the Find Res button from the main tool bar to select the appropriate reservation.
  2. Click the Charge Summary tab on the res.  Look for balance due.
  3. Post a charge to write off the balance due using a Write Off transaction. Note: a new transaction may need to be created.

 

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