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Article ID: KWin0109
Added:  04/11/08 SS

RDPWin Help Errors

Issue

Customer cannot retrieve detail in the RDPWin Help files.  They receive and Internet Explorer error.  The listing of topics in the RDPWin file can be retrieved but the detail pages do not display.

Solution

This is usually fixed by changing the registry.  Use the ChmHelpFileFix.reg in the ftp:\\public\programs folder.  This is normally run by RDPWin automatically, but you can put this on the workstation with the issue, then double click the file to run it.

If the problem persists, then the issue may be related to the Internet Explorer Security setting on the Local Intranet.  Change the setting to "low" and retry.

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