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Article ID: KWin0105
Added:  05/30/08 SS

Error Editing Users

Issue:  Customer tries to change something on a user in RDPWin they get the following error:

It happens on most users, but not all.  Those that do not get the error appear to have more information listed in the RDP User listing grid; however, some show nothing.

Solution:  Send the PW.UPD file (located in F:\Support\MiscDocuments) to the customer and run it on their system 997-Option 4.  Then delete the contents of the \RDP\XMLFiles folder.

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