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Article ID: KWin0091
Added:  6/10/2009 SS/EL

Error 1920 Installing RDPWin Server

Issue:  Receive RDPWin Server Installer Information error message that reads: Error 1920.Service RDPWin Monitor (RDPWinMonitor) failed to start."  Verify that you have sufficient privileges to start system services.

Solution:  This error occurs due to one of two problems:

  1. Make sure Microsoft .Net is installed on the server. RDPWin Monitor can't start without Microsoft .Net being installed; or
  2. You have a permissions issue.
    1. Confirm you are logged onto the server as administrator (this can be the local or the domain).
    2. Confirm that the administrator has full control on the C:\program files\resortdataprocessing
    3. Have the systems administrator replace all permissions for child objects on the C: on the server.
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