Perform a Chargeback in
Added 6/19/08 - SS/ML
Article ID#: KWin0069
A credit card company removes money from one of our customer's bank accounts
because of a chargeback and it must to be accounted for in RDP. Because the
money has already been taken out of our customer's bank account, the transaction
in RDP must be a manual transaction so as not to be processed through the bank
Protobase defines a chargeback as: any occurrence of a charge being returned by
the merchant rather than deposited. Most often, merchants think of
cardholder-initiated charge-backs as when the cardholder disputes the transaction
by notifying the issuing bank of a discrepancy. The issuing bank then notifies
the acquiring bank (or other party involved). The acquiring bank notifies the
merchant, who must submit the signed receipt to the issuing bank within 30 days.
It is a common occurrence for customers to see this message when performing a
chargeback since RDP does not allow a refund when the balance due is $0.00:
- Reverse the charges off the reservation using a negative amount in Post
Charge. (This will create the required
- When the owner will be affected, the transaction code must be in
- When the property is absorbing the chargeback, the transaction code
must Bucket 1 or 2.
- Click Refund, then Deposit/Payment.
- At the prompt, answer Yes to "This reservation is checked-out.
- Enter the amount of the chargeback.
- Check Manual (No Protobase) - IMPORTANT
- Click No - Do not add to Protobase Database.
- Enter an authorization number (any number will suffice).
- Click Process.