Email from RDPWin, IRM and RDP-DOS
Added 3/20/2006 - Article ID#: KWin0019
RDPWin supports two different methods of sending e-mail as follows:
|RDPWin Generated e-mail
||RDPWin can automatically send e-mail confirmations to guests,
owners and other entities. All confirmation e-mails should be
completed using the procedure below:
- An Internal SMTP server must first be installed and configured. Most customers use the Internet Reservation Module
the RDP Data Server as the SMTP server. See:
and Configuration of Microsoft Internal Outgoing SMTP Mail Server
- RDPWin must be configured to use the internal SMTP server.
This is done from the Reporter menu option, choosing Configuration and
then the E-Mail tab.
- Various confirmations can be configured to use Crystal reports.
The report can be
exported to PDF or Word format, along with additional attachments
an e-mail body. There are various tabs for new reservation
confirmation, cancel confirmation, etc.
- E-mails can then be sent to any reservation by finding the
reservation and selecting the e-mail option. RDPWin then
automatically inserts the guest's information and sends the e-mail.
|Crystal Report e-mail
||Crystal Reports can also send e-mails directly using a MAPI
e-mail client installed on the workstation, bypassing RDPWin. For
example, to send the Daily Flash Report to a group
managers, use the following steps:
- Install and configure a MAPI e-mail client on a workstation.
Microsoft Outlook and Outlook Express will both work.
- These e-mail clients can use the internal SMTP server or any
other SMTP server, like from an ISP. As long as an e-mail attachment
can be sent from the
workstation using Outlook or Outlook Express, this procedure will work.
- Enter the e-mail addresses of the managers in the address book
of your e-mail client. A group that
contains all the manager can be created in the e-mail client if it supports
- Start RDPWin on the workstation where the
e-mail client is installed. Select the Reporter menu option, and the
- Select a report folder. In this example, select the
"Daily reports" folder.
- Select a report. In this example, select the
- Preview the report to the screen. From RDPWin Report Viewer,
click the envelope icon. Choose the report format, such as Adobe Acrobat PDF
format. The destination should be "MAPI", which will
use the e-mail client installed on the workstation to e-mail the
- Enter the e-mail address or select from your e-mail client address
book The screen should appear similar to the following:
Internet Reservation Module (IRM) and E-mail
When guests make reservations using the Internet Reservation Module (IRM),
the IRM sends a confirmation e-mail directly through the internal SMTP server on
the IRM. A different outgoing SMTP
server cannot be configured. The Microsoft internal SMTP server must be installed on the
IRM. A MAPI client is not required on the IRM, since the IRM sends mail
directly to the outgoing SMTP server using Microsoft "CDONTS".
Normally, an internal outgoing SMTP server is set up on the IRM server and
is used by all RDPWin workstations to send
outgoing e-mail. To use the IRM server as the outgoing SMTP server for all RDPWin
workstations, start RDPWin on a workstation and select Configuration from the Reporter
main menu and click on the E-mail tab. Enter the internal IP address of
the IRM server as the "SMTP server".
E-mail with RDP-DOS Reporter
RDP's legacy DOS product, RDP-DOS, cannot send e-mail directly. RDP-DOS
included the Crystal Reporter and was used to send e-mail. However, this
no longer supported by RDP. RDP-DOS customers who wish to have integrated
e-mail should update to RDPWin to use its very powerful, fully integrated e-mail
The update from RDP-DOS to RDPWin is available at no charge for all RDP-DOS
customers who have purchased the Internet Reservation Module (IRM). Please
call RDP Sales to schedule an update and review
Adding RDPWin for RDP-DOS Customers.
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