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RDPWin Knowledge Base

The list below contains articles relating to the RDPWin property management system.  You may also use the search option.

RDPWin Menu Topics
KB Buttons
RDPWin Accounting
KWin0185 01/26/12 Error Running 1099 in RDPWin Version 2
KB000208 07/26/11 General Ledger Export
KWin0174 07/01/11 Call Accounting Transaction Codes Not Posting Tax
KWin0172 06/10/11 Room Revenue GL Account and Stats Don't Balance
RDPWin 01/05/11 Owner 1099 Procedures
KWin0098 02/09/09 Stat 6 File 86 Key 6
KWin0008 04/05/05 Peachtree Accounting and RDPWin

RDPWin Audit
KWin0190 02/29/12 Reset Res From Folio
KWin0189 02/27/12 Skipped Day Accidentally During Close Day - Rolled Day Too Far
KWin0159 03/11/11 RDP995 is Running - Error Logging Into RDPWin
How-To 12/14/10 RDPWin Reset Availability Instructions
KWin0125 06/01/10 Remove Reservations from Checked-Out With Balance Due Report
KWin0100 07/02/08 Room and Tax Will Not Post - Error:  No In-house Guests
KWin0063 06/13/08 Skip: Res in Use by Another User When Posting Nightly Charges
KWin0062 06/13/08 Room and Tax Needs to be Posted for Today

RDPWin Credit Cards
KIN0066 05/18/21 Credit Card Receipts Not Printing from RDPWin
KWin0188 02/15/12 Credit Card Does Not Copy to Sharewith with VRP
KWin0181 11/01/11  Credit Card Processing Error (-19) Invalid Length for Field #0003
KWin0166 04/25/11 Authorization on Debit Cards
KWin0151 01/21/11 Swiping Credit Card on Reservation Detail Screen Does Not Show Swiped on Payment Screen
KWin0139 10/05/10 $1.00 Authorization for Address Verification on Payments
KWin0086 01/30/09 Swiping Credit Card on Terminal Server Connection Adds "5" to Credit Card Number

RDPWin CRM
KWin0088 04/02/09 Error Logging into CRMWeb
KWin0068 06/19/08 CRM Configuration Error in Version 2.063
KWin0052 04/24/08  CRMWeb Pervasive Error - System Temporarily Unavailable
KWin0032 12/13/06 CRM Demo Mode Steps

RDPWin Housekeeping
KWin0075 08/21/08 Do Not Mark Rooms Dirty - Customers w/o Enhanced Hskpg Module S2

RDPWin Masters (Except Owners)
KWin0104 02/08/08 Credit Card Encryption Error
KWin0079 10/02/08 Use Wholesalers w/o Using Net Rates or Billing Group Masters
~ Pre-Deduct Travel Configuration ~
KWin0078 10/02/08 Group Leader/Master Reservation Transfer Amount is Incorrect
KWin0057 06/02/08 Remove Room From Inventory
KWin0046 10/03/07 Credit Card CID# Storage Not Allowed
KWin0005 05/21/06 Critical factors to consider when configuring room types & room numbers

RDPWin Owners
KWin0186 01/30/12 Owner Statements Showing Up Blank - No Data Displays
KWin0175 07/21/11 Owner Statement Taking Too Long to Generate
How-To 12/15/10 Transfer Ownership of Rooms
RDPWin 12/22/10 Owner 1099 Procedures
KWin0134 08/02/10 Out of balance statements due to large numbers
KWin0116 01/05/10 Create an owner reserve amount
KWin0106 04/01/08 Invalid Owner Was Specified - for Encrypted Users.dat
KWin0082 10/23/08 Hawaii Tax1 and Tax2
KWin0073 07/31/08 Owner Statements - B7D7 vs. B7DA in Statement Summary
KWin0050 02/22/08 Eliminate foreign owners from electronic 1099s
KWin0035 01/17/07 Troubleshooting Problems With Owner Revenue
KWin0034 12/21/06 Post TX From File
KWin0017 02/22/06 How to display Statement-Work Order Description on Owner Statements
KWin0016 02/09/06 Changing the beginning statement date on Owner Statements
KWin0012 07/26/05 Fix Owner Occupancy Stats

RDPWin Pervasive
Kwin0209 12/04/14 Pervasive error saving change to a reservation in Pervasive version 11.31.052.000 or higher.
KWin0206 07/16/14 Pervasive Status Codes
KWin0195 07/23/12 Can't Logon to RDPWin on Any Workstation - Pervasive Administrator Logon Prompt
KWin0152 01/27/11 Error Closing Day in RDPWin Version 2 - TableC1
KWin0133 07/14/10 Error 14222 Applying Pervasive license Key using pervasive 10.3
KWin0111 07/29/08 Pervasive Error:  No Such Table or Object  - S1 Table Configuration Errors
KWin0099 02/09/09 Pervasive Error When Using CRM - System is Temporarily Unavailable
KWin0095 09/25/09 RDPWin using more licenses than workstations accessing Pervasive (Stat 161)
KWin0070 06/30/08 Save & Install Pervasive Hot Fixes
KWin0058 12/29/08 Stat 35 Error - Application Encountered a Directory Error
KWin0052 04/24/08 CRMWeb Pervasive Error - System Temporarily Unavailable
KWin0041 08/22/07 Pervasive 9 Error Causes Masters List to Break in RPWin Version 2.xxx
KWin0029 10/19/06 Logon-CheckPervasive: -ServerSettingsOK: DTO-Disconnect
KWin0026 08/01/06 Pervasive Status 46 - Access Denied
KWin0020 03/30/06 Pervasive Workgroup Engine must be installed as a Service on Citrix or Windows Terminal Server

RDPWin Printing
KWin0149 12/22/10 Cannot Select Printer for F2 Print in RDPWin on Vista or Windows 7
KWin0144 11/09/10 Epson TM-T88V Credit Card Receipt Printer Doesn't Auto-cut
KWin0140 10/11/10 Printing Error 1801 on Credit Card Receipts or Folios
KWin0048 10/04/07 Form Feeding and Printers
KWin0015 01/31/06 Folio printing or previewing slowly

RDPWin Protobase
KWin0096 09/22/09 Performance Slow During Credit Card Processing
KWin0092 07/09/09 Process: Unable to Connect - Socket
KWin0074 08/05/08 Protobase Credit Card Settlement Error
KWin0055 05/28/08 Release Authorizations - Error 59
KWin0051 03/13/08 Protobase Error - Invalid or Missing Field #0006

RDPWin Rates
KWin0160 03/16/11 Components: "Daily or Once" Definitions
How-To 10/27/10 RDPWin Rate How-To. Configuring Rates, Seasons, Patterns, Cut-offs, etc.
KWin0093 08/12/09 Clearing Folios & Rate Plan Packages
KWin0028 10/12/06 "Cannot find column -7xxxxx" error in RatePlan-GetRatePerDay

RDPWin Reports
KWin0198 12/12/12 Error Message When Previewing HTML Email in RDPWin
KWin0192 04/23/12 Emails Not Sent from RDPWin Monitor
KWin0184 01/25/12 Turn off Data Execution Protection (DEP) on Windows Server 2003
KWin0183 01/23/12 Error Running Reports on 64-bit Computer
KWin0154 02/17/11 Attempted to Read Write Protected Memory Error
KC00020 02/17/11 Missing Indexes on Crystal Report
KWin0136 08/13/10 Retrieving the COM Class Factory for Component with CLSID error in RDPWin Reporter
KWin0135 08/13/10 RDPWin RoomForecastbyGenCat reports
KWin0131 06/30/10 Remove Sharewith Reservations From Reports
KC00016 02/13/08 Convert Crystal Reports to Use ODBC
KWin0060 06/12/08 Crystal Error and Windows Vista, Windows 7, Windows 2008
KWin0056 06/02/08 Create Mailing Lists Using RDPWin and Excel
KWin0047 10/03/07 E-mailing Guests with AOL E-mail Addresses Returned
KWin0044 09/06/07 Crystal sorting bug
KWin0042 08/31/07 Error Getting into RDPWin and RDP-DOS After Updating IRM to Rev. 2.348
KWin0031 10/24/06 Email Error - The directory name is invalid
KWin0025 02/17/11 "Unknown Query Engine" error running a Crystal report
KWin0019 03/20/06 Using Email from RDPWin and Crystal Reports
KWin0010 06/01/05 Using Windows XP for Outgoing SMTP Email Server
KWin0009 05/09/05 Crystal 10 With SP2 Breaks Group Sorting
KWin0007 03/22/05 Crystal 10: Reports Load Slowly
KWin0201 12/17/13 Central Stats for Carefree
KWin0208 10/22/14 Crystal Freezes running reports and displays error

RDPWin Reservations
KWin0197 12/03/12 Charging Tax for Reservations from Daily Deal Sites Like Groupon
KWin0193 04/26/12 Folio A & B Paycode Defaults
KWin0180 10/18/11 Package Detail and Reset Res From Folio
KWin0179 10/12/11 Error Posting Nightly Charges - PostNightlyCharges-ProcessOneRes
KWin0171 06/09/11 Old or New Rates Prompt - Reservation Changes
KWin0168 05/02/11 Confirmation Sent Status Field Descriptions
KWin0165 04/15/11 Room Rotation - Available Rooms Screen
KWin0158 03/09/11 Minimum Night Stay - Troubleshooting & Locations
KWin0155 02/18/11 Daily Charge Posting Sequence
KWin0153 02/02/11 Time Stamp on Availabl.dat File
How-To 11/04/10 Gift Certificates
KWin0141 10/13/10 Configurable Email Text for Custom Room Help
KWin0125 06/01/10 Stop Printing Sharewith Folio at Check-out
KWin0120 05/05/10 No Tape Chart Access with Windows 7
KWin0119 03/05/10 Alpha-numeric Reservation Numbers
KWIn0114 02/12/08 Long Term Reservation Screen - Displays Incorrectly
KWin0107  04/24/08 RDPWin 2.054 Not Allowing DOS Reservations - Travel Services Error
KWin0103 06/24/08 Error Making a M Reservation in RDPWin 2.063
  12/01/08 Configure Reservations (PDF Format)
KWin0078 10/02/08 Group Leader/Master Reservation Transfer Amount is Incorrect
KWin0072 07/18/08 Tape Chart Does Not Display/Screen Resolutions
KWin0069 06/19/08 Perform Chargeback in RDPWin
KWin0067 06/17/08 Reverse "Group or Owner Transfer"
KWin0027 10/18/06 Long Term Reservation Configuration
KWin0022 04/06/06 Folios Not Showing All Transactions for VRS Customers
KWin0013 10/06/05 Converting Existing Customers to VRS & Direct Check-out

RDPWin Survey Module
KINet0053 0823/12 Survey Module Requirements and Installation Instructions for a 2008 Server
KINet0054 08/23/12 Survey Module Requirements and Installation Instructions for a 2003 Server

RDPWin System
KWin0194 05/16/12 Windows 7 Computer Runs Slow on a Workgroup
KWin0191 03/22/12 Copy or Run a New Demo
KWin0173 06/23/11 Improving System Performance - Purge Historical Data
KWin0170 06/07/11 RDP File Numbers
KWin0169 05/25/11 Cannot Complete RDPWin Server Install - Error 1920 RDPWin Monitor
KWin0167 04/27/11 E-Mail / SMTP Server Configuration and Troubleshooting
KWin0164 04/13/11 RDPWin Monitor Causing Constant Server Reboot
KWin0163 04/12/11 RDP Backup Requirements
KWin0162 04/04/11 GDS Reservations Not Being Input in RDPWin - RDPWin Monitor Not Running
KWin0161 04/04/11 Confirmations Not Sent with RDPWin Monitor
KWin0146 12/06/10 User Account Locked
KWin0138 09/30/10 Logon Already in Use - Users Remain in Lockfile After Logoff
KWin0127 06/15/10 The firstpath \\server\rdpnt\rdp in the rdpwinpath.txt does not exist.
KWin0115 02/25/08 Rate Plan Patterns - Not Saving Correctly
KWin0105 05/30/08 Error Editing Users
KWin0097 10/05/09 SMTP Authentication
KWin0090 06/10/09 Btrieve Error 51 During Checkfiles
KWin0089 04/08/09 Stat 3105 Trying to Log Into RDP
KWin0085 12/05/08 Stat 5 Running 995
KWin0084 11/10/08 RDPWin Help Invalid Address in Vista
KWin0083 11/03/08 Single Record in TablFile.DAT
KWin0081 10/23/08 System Use Transaction Codes
KWin0080 10/17/08 Improve System Performance
KWin0077 09/28/08 Configuration System Failed to Initialize
KWin0076 09/19/08 Deleting Active Users From All RDP Sessions
KWin0066 06/17/08 Duplicate Workstation Numbers
KWin0064 06/17/08 Set the Workstation Number
KWin0061 06/13/08 Stat 3012 on All Workstations
KWin0054 05/20/08 Add a Workstation
KWin0036 02/08/07 Configure RDPWin Monitor for Auto-Restart
KWin0021 03/30/06 Performance issues when accessing RDPWin Remotely with Citrix or Terminal Services
KWin0014 01/06/06 Column not in table message
KWin0011 06/27/05 RDPWin Help File Not Displayed
KWin0006 12/24/04 Anti-Virus software when set to scan Network Drives will cause RDP to slow down
KWin0004 12/07/04 Connecting to RDP Support using Net Meeting through a Firewall
KWin0211 03/20/17 Expedia Quick Connect URL Change - GDS
KWin0212 12/04/19 Use Reporter Scheduler to Email Emergency Reports
RDPWin Updates & Installations
KWin0205 04/22/14 RDPWin Version 4 Update Instructions for RDP Support
KWin0204 03/21/14 RDPWin Version 4 Pre-Installation Checklist for Customers
KWin0202 01/15/14 1920 Error installing RDPWin Server Updtae
KWin0178 09/22/11 RDPWinPath.txt File and Windows 7
KWin0176 07/13/11 Cannot Uninstall RDPWin Client
KWin0156 03/03/11 Important Firewall Ports for RDPWin, IRM.Net and Pervasive
KWin0145 11/22/10 Cannot Locate the Named Database Specified (Btrieve Error 2301)
Kwin0132 07/14/10 Installing RDPWin Version 3 Client on a Terminal Server
Kwin0124 05/10/10 RDPWin V3 Setup.exe Error
Kwin0123 05/07/10 RDPWin Version 3 Installation/Upgrade
Kwin0122 05/07/10 RDPWin Version 3 Pre-Installation Checklist for Customers
Kwin0120 03/05/10 Error 2738 - Could not access VPScript run time for custom action.
KWin0118 02/03/10 ClickOnce Error.rtf
KWin0113 02/22/08 Unrecoverable Error Stat 12
KWin0112 04/11/08 Stat 46 Line 237 File 6
KWin0110 03/17/08 Invalid Namespace - (Trace: Logon-GetServers)
KWin0109 04/11/08 RDPWin Help Errors
KWin0108 06/23/08 RDPWin Client Errors (RDPWin, CRMWeb, & IRM.net) - After New Client Installation
KWin0101 03/07/08 1 Gigabyte Memory Error
KWin0094 09/04/09 Stat 84 or Stat 85 Accessing a Data File
KWin0091 06/10/09 Error 1920 Installing RDPWin Server
KWin0087 04/02/09  RDPWin Install and Uninstall Errors
KWin0071 07/03/08 RDP Data Server Replacement
KWin0054 05/20/08 Add a Workstation
KWin0045 09/18/07 Migrating to RDPWin Version 2
KWin0042 08/31/07 Error Getting into RDPWin and RDP-DOS After Updating IRM to Rev. 2.348
KWin0040 08/21/07 Manual ODBC Connection for Upgrading to RDPWin Version 2.xxx
KWin0038 04/04/07 RDPWin requires an effective screen resolution of 1024 x 768 or higher
KWin0037 02/09/07 RDPWin Version 2 requires Pervasive Version 8.7 or 9.5. RDPWin will not start at all with Pervasive Version 7.xx
KWin0033 12/13/06 Windows Vista not Supported by RDP yet - Use Windows XP Professional with Service Pack 2
KWin0030 10/19/06 Clean Up Disk Space from RDPWin / IRM Installations
KWin0003 10/02/04 Update RDP-DOS and IRM when RDPWin is updated
KWin0002 09/29/04 Starting RDPWin Causes Stat 6, 45 & 49
KWin0001 09/19/04 Starting RDPWin Produces Message "MSCoreE.dll Not Found"




Updated 03/09/2011

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