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VRP Support

VRP Support is available 7 days a week from 5:00 AM PST to 5:00 PM PST.   For an update on the status of VRP issues, please see:

 

  1. Contact VRP Support at 866-202-4252 Option 3.


  2. A VRP representative will field the call. If all representatives are currently busy, the call will go to voicemail after 2 minutes. Leave a message stating you are an RDP customer, and the call will be routed to the best representative.  

    If the call is not returned promptly, contact the support representatives in the following order:

    1. Greg – 866-289-5977 #9 ext: 7273
    2. Everett – 866-289-5977 #9 ext: 7281
    3. Christy – 866-289-5977 #9 ext: 7208
    4. Berkley – 866-289-5977 #9 ext: 7416
    5. Chris (Support Manager) – 866-289-5977 #9 ext: 7273

Accessing Full Credit Card Number in VRP

Contact your VRP Account Manager. They will create an account on the VRP portal to provide access to the full credit card number. Note: RDP Support does not have access to the VRP portal, so you must contact your VRP Account Manager.

 

 

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