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IRM.Net Installation Steps for a 2003 Server

Added 07/23/2010
Updated: 05/16/12
Article ID: IRM.Net Installation Instructions for a 2003 Server

Contact RDP support

One of the major goals of RDP support is install product updates smoothly.  To help accomplish this goal, RDP now installs updates to IRM.Net for you.  The process is as follows:
  1. Choose your upgrade date carefully.  Your property's IRM.Net is unavailable during the update process.  Therefore, it is extremely important that you select a date and time for the update when the traffic is the least busy.
  2. Create a Web Support Ticket and request the preferred update date/time.  RDP's Support Department will check the schedule to make sure we are completely available for you.
  3. RDP Support will confirm the installation date and time.  In some cases, an update to IRM.Net may also require an update to the RDPWin product.  If this is required, we will let you know.
  4. To start the installation, you must create a Web-X connection from your IRM.Net Server.  RDP Support will connect to this session, perform the IRM.Net update, and restart the IRM.Net process so guests, travel agents, groups, and owners can connect online.
  5. RDP Support will notify you when the update is complete.

Checklist for IRM.Net Installation

The following topics are covered in this document. The table below can be used as an installation checklist.

Item & Link Completed
Ensure the server meets with RDP's Hardware Requirements  
Verify the most recent RDP-DOS and RDPWin Updates are installed  
Verify Pervasive Client Version 10 or higher is installed  
Verify .Net Framework 3.5 is installed  
Verify the Server configuration  
Install IRM.Net  
Create IRMNetPath.txt  
Select ASP.Net version 2.0  
Set the IRM.Net Application Pool  
Select and Configure the IRM.Net Identity  
Configure the SMTP  
Configure RDPWinMonitor to send confirmations  
Test the IRM.Net installation  
Configuration after installation  

1. Verify the Server Configuration

The IRM.Net is designed to exchange a great deal of information with the data server, such as rates and availability.  This communication cannot function reliably without the proper hardware installation of the IRM Web Server and Data Server. 

  1. Log into the IRM server as the administrator.
  2. Ensure the server meets with RDP's Hardware Requirements.
  3. Verify the most recent RDPDOS update is installed .
  4. Verify the most recent RDPWin Version 3 or RDPWin Version 2 update is installed .
  5. Verify the Pervasive Client Version 10 or higher is installed
  6. Verify that .Net Framework 3.5 is installed. Do not remove Microsoft .Net 1.1 if it exists.

2.  Download & Install the IRM.Net

Warning:
An SSL Certificate is required to go live with IRM.Net Version 3 and highly recommended for IRM.Net Version 2.  You can proceed with the IRM.Net installation as long as you add the SSL certificate later.

  1. Create a folder called IRMSetup folder on the C drive of the IRM machine.
  2. Download the latest IRMNet  Version 3 or IRMNet Version 2 to this folder.
  3. Install IRM.Net according to these instructions: IRMNet Version 3 or IRMNet Version 2.
    Warning: Do NOT change the destination folder of the installation. The files must be installed to C:\Inetpub\wwwroot\IRMNet\. Changing this locations will cause the IRM.Net to stop working. Do NOT rename the IRM.Net virtual directory.  The IIS virtual directory and application must be named IRMNet and must be directed to C:\Inetpub\wwwroot\IRMNet folder.

Create the IRMNetPath.txt File

  1. Create the "IRMNetPath.txt" file.  From the Start menu, select Run.   Enter Notepad in the Open field, and click OK.
  2. Type in the UNC path to the data server and appropriate RDP directory - \\RDP2003a\RDPNT\RDP\RDP01.
    See Alternate Data Servers for information on how to use the IRM.Net with more than one data server.
  3. Save the file as IRMNetPath.txt in the following location:  "C:\Program Files\ResortDataProcessing\IRMNet\.  It may be necessary to create the IRMNet folder.

3. Select ASP.Net version 2.0

  1. Select Internet Information Services (IIS) from the Start --> Settings --> Control Panel --> Administrative Tools menu
  2. Expand the local computer.
  3. Expand Websites.
  4. Right-click Default Website and select Properties.
  5. Click the ASP.NET tab and verify or update the version to 2.0.  If the version displayed is something other than 2.0.50727, click the drop-down arrow and change the Version to 2.0.50727.

4.  Set the IRM.Net Application Pool

  1. Select Internet Information Services (IIS) from the Start --> Settings --> Control Panel --> Administrative Tools menu.
  2. Expand Default Web Site.
  3. Right click on IRMNet and select Properties.
  4. Choose RDPAppPool (IRM.Net AppPool for version 2) from the Application Pool dropdown. Click OK.
  5. Right click on RDPWinCentralSvc and select Properties.
  6. Choose RDPAppPool (IRM.Net AppPool for version 2) from the Application Pool dropdown. Click OK.

5.  Select and Configure IRM.Net Identity

  1. Select the IRM.Net identity model.
  2. Configure for Network Service, Custom User or Impersonation identity.
  3. Restart IIS.
  4. Using Internet Explorer, browse to localhost/irmnet/irmtest.aspx.
  5. The path to the data files should be filled in with the text from the irmpath.txt file.
  6. Run all tests (except e-mail) and verify that they pass.
  7. If not, then configure for the alternate identity model and retest with irmtest.aspx.

6. Configure SMTP

For more detailed information on configuring IIS6 SMTP servers see http://support.resortdata.com/Customers/Knowledge/KB-Crystal/KC00003.htm

  1. Select Internet Information Services (IIS) 6 from the Start --> Settings --> Control Panel --> Administrative Tools menu.
  2. Expand the computer name and right-click the SMTP icon and select Properties.
  3. On the Access tab Click Connection.
  4. Select Only the list below.
  5. Click Add.
  6. Select Group of Computers.
  7. Add Subnet Address  i.e. 192.168.43.0 (user ipconfig from a command prompt to determine local ip address).
  8. Add Subnet Mask, i.e. 255.255.255.0.
  9. On the Access tab Click Relay.
  10. Select Only the list below radio button.
  11. Click Add.
  12. Select Group of Computers.
  13. Add Subnet Address  i.e. 192.168.43.0.
  14. Add Subnet Mask, i.e. 255.255.255.0 .
  15. Uncheck the box to "Allow all computers which successfully authenticate to relay, regardless of the list above" when in the relay section.
  16. Go to Administrator Tools/Server Manager/Configuration/Services and change SMTP to be Automatic.

7. Configure RDPWin Monitor Confirmations

  1. On the data server, access c:\Program Files\ResortDataProcessing\RDPWin folder.
  2. Use Notepad to create the file "MonitorPath.txt", if it does not already exist.
  3. Add a line with the local, non-mapped drive path to the rdp01 folder, for example: c:\rdpnt\rdp\rdp01.
  4. From RDPWin (System --> RDPWinMonitor --> Monitor Reservations), Stop RDPWin Monitor (if already running).
  5. From RDPWin, Start RDPWin Monitor. The first message in the RDPWin Monitor Log should display "RDPMonitor service started."
  6. Under Reporter --> Configuration --> Confirmation Settings tab, configure reservation confirmations (if not already done).
  7. Under Reporter --> Configuration --> Confirmation Associations tab, associate the New reservation type for with a confirmation to be used by RDPWin Monitor. Complete this for all desired Reservation Types.
  8. From System --> RDPWin Monitor --> Configuration, check the box for IRM and any other boxes that would apply.
  9. Configure the RDPWin Monitor service for Auto-Restart.

8. Test IRM.Net

For IRM.Net version 3:  If the SSL certificate is not installed, then it is only possible to test the IRM.Net in demo mode. 
In RDPWin, navigate to IRM.Net Configuration -> Misc tab and check the Demonstration Mode checkbox and uncheck "Use Secure Connection".
The checkbox for Demonstration Mode is used for testing customer files.  The Demonstration Mode bypasses credit card processing and the SSL certificate. The checkbox for Use Secure (SSL) Connection is used for testing an SSL certificate, and this checkbox is only available when Demonstration Mode is checked.

  1. Start Internet Explorer.
  2. Browse to the IRM.Net test page http://localhost/irmnet/irmtest.aspx.
  3. The path to the data files should be filled in with the text from the irmpath.txt file.
  4. Run all tests and verify that they pass.
  5. Browse to localhost/irmnet/res/resmain.aspx and test making a reservation.
  6. Verify the reservation filed in RDPWin and cancel the reservation.
  7. In RDPWin, navigate to System --> Manage Users (IRMNet user in RDPWin) and set the IRMNet password.
  8. Open a web browser and go to localhost/irmnet/monitor.aspx and log in using the password just added.
  9. Start IRM.Net externally with the external IP address and/or the domain name.
  10. If the R3 module (Owners) is installed start IRM.Net for owners /localhost/irmnet/owner/ownerhome.aspx.

9.  Show Customer the following Configuration Documents

Troubleshooting


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