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IRM.Net Installation Rolls Back and Does Not Install

Article ID#: KINet0048
Added: 1/6/12


During the IRM.Net installation, the install program rolls back and does not install. 

The Event Viewer located under Start --> Control Panel --> Administrative Tools will read:
Windows Installer installed the product. Product Name: IRM.Net. Product Version: 2.095.13. Product Language: 1033. Manufacturer: Resort Data Processing. Installation success or error status: 1603.


Manually add the application in IIS (Internet Information Services).

  1. Open Internet Information Services from Start --> Control Panel --> Administrative Tools.

  2. Expand the computer name --> expand Web Sites.

  3. Right click on Default Web Site and click Add Application. Note: Only Administrators can add applications.

  4. In the Alias field, enter IRMNet.

  5. In the Physical Path field, enter C:\INETPUB\WWWROOT\IRMNet.  Note: It may be required to create the IRMNet folder.

  6. Click OK.

  7. Repeat for RDPWinCentralSvc and Synxis, if needed.

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