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Process: Exception: No Such Host is Known - Processing Credit Card on IRM.Net

Index
Article ID#: KINet0042
Added: 04/22/11 - MC/KC

Issue

When trying to process credit cards on the IRM.Net, the guest receives a message that the credit card cannot be processed at this time. The IRM server will display the error Process: Exception: No such host is known. Only the IRM server will display this message.

Solution

Add the credit card server name and IP address to the bottom of the hosts files.

  1. On the IRM server, open My Computer or  Windows Explorer.
  2. Browse to C:\WINDOWS\system32\drivers\etc.
  3. Open the hosts file in Notepad.
  4. After the last line (under localhost), add the IP address and credit card server name to the file.
  5. File --> Save. The hosts file should appear similar to this:

 
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