Article ID: KINet0039
IRM.Net Owner 'Processing Credit Card' Message Stalls
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Issue: When owners process credit card on the IRM.Net, the
payment completes successfully but the 'Processing Credit Card' message
remains on the screen. The owner does not see a confirmation that the
payment was successful.
The issue is caused by the balance due field on the IRM.Net Owners
Solution: This solution is available for IRM.Net
3.0.006.09 or higher.
- In RDPWin, go to the System main menu --> Table Maintenance -->
W0 - IRM Settings Table.
- Click Add Subrecord.
- In the Subrecord field enter WOODS
- In the Data field enter TRUE.
- This subrecord hides the balance due field in the top left
corner on the IRM.Net Owners page.