Article ID#: KINet0024
*** Important Note ****
The login procedure to the IRM.Net owners
pages requires that an authentication cookie be set. If the browser settings
do not allow the authentication cookie to be created, then it is not possible
to login. Browsers configured to block
cookies entirely are not able to login to the IRM.Net owners pages.
IRM.Net and Internet Browsers
IRM.Net does have some limitations when dealing with web browsers.
Since there are so many different browsers with so many different capabilities,
add-ons, and limitations; IRM.Net is only designed to work with and is tested
with the following Internet browsers as of Version 2.092.28:
Microsoft's Internet Explorer 7 or 8,
Mozilla's Firefox 3.x,
Safari 4, and
Chrome 2 or 3.
By default, Safari is configured to accept
cookies 'Only from sites you navigate to' (which does not include an iframe
of a different domain than the parent). So, when IRM.Net is in an
iframe and the domain of the
IRM.Net is different than that of the parent page
(for example www.resortdata.com and
irm.rdp.com) and Safari is configured in this way, the authentication cookie
cannot be created and it is not possible to login to the IRM.Net owners page.
To workaround this issue several options are
- Configure the browser to 'Always' accept
- Set up the
IRM.net server as a subdomain of the
marketing site (for example:
- Provide access to IRM.Net owners via a
hyperlink rather than inside an
Update 12/12/12: RDP no longer recommends placing the IRM.Net in an iframe.
The reason for not using an iframe is that the browser SSL lock icon will
not display when IRM.Net is in an iframe (unless the marketing website also has an SSL).
This has the potential for lost bookings because guests cannot see that your
site is secure. Also, with the iframe, it very difficult to
avoid the double scroll bars, which can be confusing and hard to maneuver.
Instead, a custom theme should be used to style the IRM.Net to complement or
mirror the marketing website. Use the customizable Bannerheader.htm and
Bannerfooter.htm files to add images and link back to the marketing site, or use
the same links as the marketing site's banner and/or footer. Code the
marketing site link to the IRM.Net to open in new tab or just navigate through to it. For details on
creating a custom theme, see
IRM.Net Custom Themes.