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RDPWin KB Booking Engine - IRM.Net RDPWin4 & PCI Compliance Search

Article ID: KINet0005
Added:     6/09/08 SW
Updated:  12/13/12 MC
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Note: The IRM.Net is configurable and customizable to a great degree. The documentation contained below is designed to be used by web programmers to configure the IRM.Net. The documentation will be self explanatory to a web programmer. Programmer support is not provided for integrating the IRM.Net. If you are not a web programmer, or you have not hired a web programmer and you would like to customize the IRM.Net, please contact Blizzard Internet Marketing our preferred provider for IRM.Net configuration.
 

IRM.Net Customizable Text

The IRM.Net can be customized by property with regard to the screens that owners and guests view when logged into the IRM.Net.

Use IRM.Net Monitor to View Customizable Files

Customers and web designers can view this information in more detail by accessing the IRM.Net Monitor, for example http://myserver/irmnet/monitor.aspx.


Use the IRM.Net Connectivity Tests to verify the IRM.Net is properly installed and connected.  Once all tests pass, the IRM.Net is ready for access.  Use the "Start IRM.Net ..." links to start the IRM.Net. 

Use the See Owner or See Res File Names to view the IRM.Net customizable HTML file names.

Set the property and click any of the links to view the sample web pages with the customizable file names listed.  The sample below shows three different sections that can be customized with the name of the custom document shown as well.

 

Using the above sample, any documents listed in blue as (c:inetpub\wwwroot\IRM.Net\UserText\xxxxxx.htm) are the HTML pages documents that can be updated to match the marketing site.  Note: the c:\ is actually the IRM server name for practical use.  This sample shows where customized pages such as HEADER, LOGON, FOOTER display and are available for customization. 

In this case, the RDP header displays as well as the name of the file referencing it. and the same with the Login section and the footer section.  View the list of pages below and click any document links to view a sample screen with document titles.

The text displayed at specifically named locations of each IRM.Net page can be customized. In addition, room descriptions and pictures can be customized for each room type or by individual unit. Use the IRM.Net Monitor page to see the locations and names of the html files that can be customized.

Note:  Not all file names are visible using the IRM.Net Monitor.  For additional information, please see KINet0018.

Start the IRM.Net Monitor

  1. Prior to accessing the IRM.Net Monitor, a password must be set up using RDPWin's Manage Users screen.
    1. When the IRMNET Login does not exist, a message is displayed like the one below.
      1. Navigate to Manage Users from RDPWin's System submenu.
      2. Click the Add button.
      3. Enter IRMNET as the Login Name.
      4. Enter a password.  The password must include at least one letter and one number.
      5. Enter the same password in the Verify Password field.
      6. Enter initials such as (IR or XI or AB).
      7. Set the User Type to User.
      8. Set the User Group to Interface.
      9. Save & Close.
    2. When the IRMNET Login exists, click the Change button to create or update the IRMNET user password.
      1. Navigate to Manage Users from RDPWin's System submenu.
      2. Click the Change button.
      3. Enter a password.  The password must include at least one letter and one number.
      4. Enter the same password in the Verify Password field.
      5. Confirm the Initials, User Type and User Group fields are completed.
      6. Save & Close.
  2. Browse to the Monitor page, for example: http://myserver/irmnet/Monitor.aspx.
  3. Enter the IRMNET password and click Log In.

  4. Click on "See Owner File Names" or "See Res File Names' to see the names and locations of the customizable HTML files on the IRM.Net owner and reservation pages.
  5. The IRM.Net pages display with the customizable file names displayed.  Their location on the page indicates where the text displays if the named HTML file is not empty.
  6. The file names are links.  Click these links to bring up the page in a new browser window (or tab). Change them using Internet Explorer.  Click on Page/Edit With to bring up the page in your HTML file editor. 
  7. Click Connectivity Tests to verify the IRM.Net is installed and appropriately connected.

Customize HTML for IRM.Net Owners

IRM.Net offers a long list of HTML pages that can be customized.  To view a sample screen using the HTML page listed, click the link in the Owner HTML column. 

Owner HTML Folder Aspx Page Description
OwnerPageTitle.htm UserText All owner pages The title in the header of each page.  If not there, the default is IRM.Net and the RDP logo.
OwnerPageFooter.htm UserText All owner pages This file displays at the bottom of each owner page.
xxxHome.htm (where xxx is the owner number) UserText\Owners OwnerHome.aspx Custom text to display for a specific owner.  Messages for that particular owner can be displayed on the Home page.
OwnerHome1.htm UserText OwnerHome.aspx Text that displays at the top of the Home page below the owner name and number and above xxxHome.htm
OwnerHome2.htm UserText OwnerHome.aspx Text that displays at the bottom of the Home page below the xxxHome.htm and above the page Footer.
OwnerNewsletter1.htm UserText OwnerNewsletter.aspx Text that displays above the drop-down box and Display button
OwnerNewsletter2.htm UserText OwnerNewsletter.aspx Text that displays below the drop-down box and Display button
OwnerCalendar1.htm UserText OwnerCalendar.aspx Text that displays above the Refresh Calendar button
OwnerCalendar2.htm UserText OwnerCalendar.aspx Text that displays below the calendar.
OwnerDetail1.htm UserText OwnerDetail.aspx Text that displays above the owner information.
OwnerDetail2.htm UserText OwnerDetail.aspx Text that displays below the owner information.
OwnerRes1.htm UserText OwnerRes.aspx Text that displays at the top of the reservation page above the dates prompt.
OwnerRes2.htm UserText OwnerRes.aspx Text that displays at the bottom of the reservation page below the Make Reservation button.
OwnerResList1.htm UserText OwnerResList.aspx Text that displays above the list of reservations.
OwnerResList2.htm UserText OwnerResList.aspx Text that displays below the list of reservations.
OwnerWorkOrder1.htm UserText OwnerWorkOrder.aspx Text that displays above the list of work orders
OwnerWorkOrder2.htm UserText OwnerWorkOrder.aspx Text that displays below the list of work orders.
OwnerBilling1.htm UserText OwnerWorkOrder.aspx Text that displays above the list of bills.
OwnerBilling2.htm UserText OwnerWorkOrder.aspx Text that displays below the list of bills.
OwnerStatement1.htm UserText OwnerStatement.aspx Text that displays above the Statement Date drop-down box and Display button
DisplayStatement.htm UserText OwnerStatement.aspx Text that displays below the Statement Date drop-down and Display button explaining that Adobe Reader is required and that pop-up blocker should be turned off.  If this file doesn’t exist, the default is “Printing or previewing a statement requires Adobe Reader and that pop-up blockers be turned off. Click (Adobe Reader icon) to download a free version of Adobe Reader.”
OwnerStatement2.htm UserText OwnerStatement.aspx Text that displays below DisplayStatement.htm and above the Page Footer.
OwnerConfirm1.htm UserText OwnerConfirm.aspx Text that displays above the Confirmation and Guest ID numbers when making an Owner reservation.
GofOwnerConfirm1.htm UserText   Text that displays above the Confirmation and Guest ID numbers when making a Guest of Owner reservation.
GofOwnerConfirm2.htm UserText   Text that displays below PrintConfirm.htm and above the Page Footer when making a Guest of Owner reservation.
PrintConfirm.htm UserText OwnerConfirm.aspx Text that displays below the Print Confirmation button explaining that Adobe Reader is required and that pop-up blocker should be turned off.   If this file doesn’t exist, the default is “Printing or previewing a confirmation requires Adobe Reader and that pop-up blockers be turned off. Click (Adobe Reader icon) to download a free version of Adobe Reader.”
OwnerConfirm2.htm UserText OwnerConfirm.aspx Text that displays below PrintConfirm.htm and above the Page Footer when making an Owner reservation.
Logon.htm UserText OwnerLogon.aspx Text that displays above Owner Number and E-Mail Address prompt.
OwnerPayment1.htm UserText OwnerPayment.aspx Text that displays above the credit card information.
OwnerPayment2.htm UserText OwnerPayment.aspx Text that displays above the credit card information.
OwnerPaymentConf.htm UserText OwnerPayment.aspx Text that displays on the screen after a payment was completed.
CCardRetry1.htm UserText OwnerPayment.aspx Text that displays above the credit card information when the payment was not completed.
CCardRetry1.htm UserText OwnerPayment.aspx Text that displays below the credit card information when the payment was not completed.

Customize for IRM.Net Reservations

The IRM.Net pages can be customized. The pages that can be customized can easily be viewed using the IRM.Net Monitor's See Res File Names.

Follow steps shown above in IRM.Net Monitor to view HTML customizable pages for reservations.  The screen where dates and preferences are set which allows for Availability to be searched is shown below as an example.  Each link indicated by the red arrows can be customized.


A few samples are listed below to use as a reference.  Use the IRM.Net Monitor - See Res File Names to view all screens to identify all files that can be customized.


PARTIAL LIST OF CUSTOMIZABLE GUEST RESERVATION FILES
Res File Name Folder ASPX Page Description
BannerHeader.htm UserText All Res Pages Banner or title at the top of each Res page.
BannerFooter.htm UserText All Res Pages Banner at the bottom of each Res page.
Rooms1.htm UserText ResMain.aspx Text that displays below the BannerHeader.htm.
Rooms2.htm UserText ResMain.aspx Text that displays below the search criteria panel
CancellationPolicies.htm UserText ResEntry.aspx text that displays below the agree to cancellation policies check box.

Most of the IRM.Net customizable file names are visible from the Monitor page using the 'See File Name' links.  However, there are some customizable files that are only applicable under specific conditions and do not normally appear.

Customizable Error Text Not Visible from 'See File Names'

IRM.Net has the ability to show customizable error text under certain circumstances.  When the customizable error file exists, the default message is ignored and the customized message displayed in its place. 

Note:  Error messages appear best when kept concise.

  1. No rooms are available for the dates and search criteria requested.
    • Default Message: No Rooms Available for selected dates.
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/NoRoomsAvailable.htm
  2. The room is not available for the selected dates when searching availability on one room.
    • Default Message: The room is not available for the selected dates.
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/RoomNotAvailable.htm
  3. No applicable rates are found when the rates button is clicked for a room
    • Default Message: No rates are available for the selected dates.
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/RatesNotAvailable.htm
  4. The requested dates do not meet configured minimum stay restrictions for room type 'ALL'
    • Default Message: Minimum stay is X nights.
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/BlockReasons/minntserror.htm
  5. The text that displays next to each room if the rate has minimum nights or start/end date
    • Default Message: varies depending on why the rate is not available. Example: Minimum nights allowed for rate is 3, or Rate cannot be used after mm/dd/yy.
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/RateNotAvailable.txt
  6. Selected dates are configured as blocked in the W1 table and a file name is specified in the Block_Help_File field
    • Default Message: No Arrivals from mm/dd/yy to mm/dd/yy
      Customizable File: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/BlockReasons/< Block_Help_File>.htm
  7. Promotion code is entered which uses a rate plan that is not yet available, or no longer available (per start/end dates on the rate plan)
    • Default Message: Rate can only be used starting mm/dd/yy. or Rate cannot be used after mm/dd/yy.
      Customizable File: /IRMnet/Custom/<RDP Data Server>/RDP<xx>/UserText/BlockReasons/<PromoCode>.htm

Customizable Tooltips

IRM.Net has the ability to show customizable tooltips for certain labels. Tooltips display when the mouse is hovered over a word or label. These tooltips are visible from the ResMain.aspx, RoomsCalendar.aspx, and RoomDetailsPage.aspx pages.

Note:  Tooltips appear best when kept concise.

 

  • Tooltip: Arrival label
    File Name: ArrivalLong.txt
    File Location: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText folder
  • Tooltip: Departure label
    File Name: DepartureLong.txt
    File Location: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText folder

Rate Plan Descriptions

When Enable Rate Description Links is checked on the IRMNet/Configuration Appearance tab, then rate plan labels on the IRMNet reservations pages become hyperlinks (version 2) or tooltips (version 3) for display of rate plan details and conditions.  Rate plan description files are retrieved from the folder: /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/RatePlans. The description file name should be the rate plan code (from the Z0 table) with a .htm extension (version 2) or .txt extension (version 3).

IRM.Net version 3 will display the rate plan details as tooltips when the rate link is hovered over.  For version 3, the rate plan details files should contain plain text (no html tags), can be created/modified with notepad and must be saved with the .txt extension.

For example, the description file for the IRML rate plan would be /IRMNet/Custom/<RDP Data Server>/RDP<xx>/UserText/RatePlans/IRML.htm. If this file is not found, then the default description file RateDetails.htm (in the same folder) is displayed if it exists.

Some rate plan names may contain non-alphanumeric characters, some of which may be illegal in a file name or URL. In this case, then the non-letter or digit characters are replaced by their ASCII decimal code. For example, if a rate plan code is 10%D, then the corresponding rate plan description file is 1037D.htm or 1037D.txt (37 is the decimal ASCII code for %).  See ASCII to find an ASCII character map.

Rate Plan Specific Cancellation Policy Text

Rate Plans can have cancellation policy text display on the IRM.Net that is specific to the rate. For example, a holiday rate may have a different cancellation policy than the standard rate, and may require more advance notice in order to cancel. HTML file to notify the guests of this can be created on the IRM.Net server. These files should reside in c:\inetpub\wwwroot\IRMNet\Custom\...\UserText\RatePlans\XXXX_CancellationPolicies.htm replacing the XXXX with the 4-character rate plan.  The "Agree to Cancellation Policies" checkbox must enabled from the Reservation Tab in the IRM.Net Configuration for this feature to be active.


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