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Article ID: KI0060
Added: 5/28/08

IRM Fails After Clicking
"Continue to Reserve This Room"

IRM fails after clicking on "Continue to Reserve This Room", so a reservation cannot not be completed.  The IRM is attempting to open an Secure Socket Layer (SSL) encryption to protect the guest information.

Solution

When an SSL is installed:

  1. Verify that the SSL is correctly installed.
  2. Make Sure that Port 443 is open in the router for the IP address and the domain name (if it is masked).

When an SSL is not installed:

  1. On the IRM computer, open the address http://localhost/irm/monitor.asp.
  2. Enter into IRM Options.
  3. Uncheck the box that says SSL Certificate Installed.
  4. Restart IIS. There are separate steps for IIS Version 5 users vs. IIS Version 6 users

IRM Troubleshooting Links

Troubleshooting the Internet Reservation Module (IRM)
Eliminate Session Running Warning and Correct Linking to the IRM from your Marketing Website
Testing and Troubleshooting the IRM with IRMTOOLS.HTM
Limit Guest Requests on the IRM
Configure Room Types and Numbers
Troubleshooting DNS (Domain Name Services) with IRM
Using Filemon.exe and Regmon.exe to Find Security Problems with IRM and Data Server
Changing Pervasive Terminal Services Security with RegEdit
Correcting a Stat 94 - Editing IRM Bridge Server SAT Entries
Installation, Configuration & Troubleshooting Internal SMTP Outgoing E-mail Server
Windows Internal Firewall May Need to be Turned Off
Knowledge Base (IRM)
Links to RDP Data Server and Internet Reservation Module (IRM) documents
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