Article ID: KI0060
Added: 5/28/08

IRM Fails After Clicking
"Continue to Reserve This Room"

IRM fails after clicking on "Continue to Reserve This Room", so a reservation cannot not be completed.  The IRM is attempting to open an Secure Socket Layer (SSL) encryption to protect the guest information.

Solution

When an SSL is installed:

1. Verify that the SSL is correctly installed.
2. Make Sure that Port 443 is open in the router for the IP address and the domain name (if it is masked).
   

When an SSL is not installed:

1. On the IRM computer, open the address http://localhost/irm/monitor.asp.
2. Enter into IRM Options.
3. Uncheck the box that says SSL Certificate Installed.
4. Restart IIS. There are separate steps for IIS Version 5 users vs. IIS Version 6 users. 

IRM Troubleshooting Links