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Status 1021 from Workgroup engine on Windows XP with NTFS if logged on as user other than Administrator

Added 8/08/2003 - Article ID#: K000174

When using the RDP System on a local workstation running Windows 2000 or XP it is essential to logon as a user who is a member of the Administrators group for the local workstation and that the workstation be a member of the same domain as the RDP Data server.  If not a variety of errors may occur: 

  • Status 1021 from Workstation/Workgroup engine on Windows XP with NTFS if logged on as user other than Administrator.
  • System may beep when logging onto local workstation
  • PVSW.LOG may show message: The file LAST_SEG.LOG cannot be opened in the log segment directory
  • PVSW.LOG may not be updated
  • Status 1021: The MicroKernel Failed to Initialize

Problem Environment

  • Pervasive.SQL 2000i WS
  • Service Pack 4
  • Pervasive.SQL 2000i WG
  • Service Pack 4
  • Microsoft Windows XP
  • Microsoft NTFS Volume

Cause of this problem

Permissions are too restrictive for user other than the built in Administrator to create or update files


Log into the local workstation as someone as a member of the administrators group.

You may have to un-install and re-install Pervasive if the problem still occurs.

Links Related to Remote Access with Citrix or Terminal Server

Note: There are special steps required to install Pervasive on Citrix or Terminal Server.  See Pervasive Work Group Engine Required, Run as Service on Citrix/Terminal Server.  The work group engine can be purchased from RDP by calling RDP Sales.

Warning:  64-bit workstations are not supported for call accounting, phone actuator, maid phone, voicemail, and point sale interface computers. These programs still require the use of 16-bit MS DOS program, which is not supported on 64-bit machines. 32-bit operating systems are supported for interfaces.

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