Data corruption possible if Backup Exec set to 
"Open file backup - WITH A LOCK"

Added 10/18/02 - Article ID#: K000111

RDP has found that customers using Backup Exec with the setting "Open file backup - WITH A LOCK" experience data corruption if the backup starts while users are still in RDP.  The presenting errors are Stat 2s and Stat 54s.

The information contained in the following knowledge base article is based on settings in Backup Exec version 8.60.  If your version is different, or if you are running a different backup software, your settings may not be the same.

Solution

Use the following steps to check the Backup Exec settings on the RDP data server:

1. Open the Backup Exec software.

2. Select the "Tools" option at the top of the window.

3. Select the "Options" option from the drop down list on your screen.

4. Select the "Backup" tab from the Options screen.

5. In the middle of the backup screen, in the "Open file backup" section, the option "without a lock" should be selected.  No other option should be selected in this section. (See display below) 

NOTE: RDP would remind its customers that it is essential to backup your RDP01 directory on a nightly basis.  If you question the legitimacy of your backup, RDP recommends having a certified network analyst test your backup software.