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Basic Error 5 Line: 36072 Module: xxx-Note

Added 05/07/02
Article ID#: K000045

Problem

At any point in RDP where F6 notes is available, you may receive the error ** Basic Error 5 ** Line: 36072 Module: xxx-Note.  If Switches 423-10 or 423-15 are set to Yes, Auto Pop Up Notes at Check-In or Check-Out, the above error will also display.

Solution

  1. Open a command prompt.  From a Win95/98 workstation go to Start | Programs | MS Dos Prompt.  From a Win2000 workstation go to Start | Programs | Accessories | Command Prompt.
  2. Go the network drive where RDP is installed.  I.E. if RDP is on the F drive type F: <enter>, then CD \RDP\LOOK <enter>.
  3. Delete Note*.txt

Possible causes for this problem:  Corruption due to a virus.  

To test:

  1. Edit TEST.TXT.
  2. In the text file TYPE "Hello RDP"
  3. File.
  4. Wait 30 seconds.
  5. TYPE TEST.TXT
  6. It should say "Hello RDP".
  7. If still ok, repeat step 5 every minute for 5 - 10 minutes.
  8. Eventually the file will either be blank or corrupted.
  9. Contact Hardware Specialist for removal of the virus.  

Note: The Klez Virus and variants has been reported to attack *.TXT files

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