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Basic Error 5 Line: 36072 Module: xxx-Note

Added 05/07/02
Article ID#: K000045


At any point in RDP where F6 notes is available, you may receive the error ** Basic Error 5 ** Line: 36072 Module: xxx-Note.  If Switches 423-10 or 423-15 are set to Yes, Auto Pop Up Notes at Check-In or Check-Out, the above error will also display.


  1. Open a command prompt.  From a Win95/98 workstation go to Start | Programs | MS Dos Prompt.  From a Win2000 workstation go to Start | Programs | Accessories | Command Prompt.
  2. Go the network drive where RDP is installed.  I.E. if RDP is on the F drive type F: <enter>, then CD \RDP\LOOK <enter>.
  3. Delete Note*.txt

Possible causes for this problem:  Corruption due to a virus.  

To test:

  1. Edit TEST.TXT.
  2. In the text file TYPE "Hello RDP"
  3. File.
  4. Wait 30 seconds.
  6. It should say "Hello RDP".
  7. If still ok, repeat step 5 every minute for 5 - 10 minutes.
  8. Eventually the file will either be blank or corrupted.
  9. Contact Hardware Specialist for removal of the virus.  

Note: The Klez Virus and variants has been reported to attack *.TXT files

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