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Enhancement Requests & Custom Programming & ReportsEnhancement RequestsRDP encourages our customers to give us feedback on our products and to
suggest enhancements for the RDP systems. We do add features to our systems
based on this feedback and the market system trends. These enhancements are
handled in the following manner:
There is no guarantee that a requested enhancement will make it into the system. The decision to add the feature is mostly based on the impact on the installed base. If the enhancement is requested by multiple customers and is something that we think will be useful to many, then it will be ranked higher on the list. The only way to guarantee a new feature, is to get approval for custom programming (See below). Custom ProgrammingThe only way to guarantee that a feature is added to an RDP system is to
request custom programming. Unlike many software companies, RDP will
customize our systems specifically for one customer. The cost
of the custom programming is dependent on how long it will take and the impact
on the system. The custom programming flow of events is as follows:
ReportsRDP supplies many Crystal Reports standard as part of the system.
During installation, RDP will assist with confirmations in order to go live as
efficiently as possible. With the Crystal Designer software, you can
create as many custom reports as needed. There is no charge if you do the
reports yourself. RDP Support will assist if there are specific questions,
but will not deal with in-depth designing as part of the standard support
ticket. For custom reports, follow these steps:
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